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Action Needed for Freelancers to Update PayPal info

e029fb52
Active Member
Joaquin N Member Since: Jan 5, 2021
401 of 412

Hi Joanne!
Thank you for your quick answer. Thats one of the great thinks about this community.
But I would like to know in what time I can expect it to be solved.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
402 of 412

Hi Joaquin,

 

Please allow 3 days for the new payment method to be active. If our team requires more information from you, they will reach out to you directly.


-Joanne
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zaidshrouki
Active Member
Zad S Member Since: Feb 3, 2021
403 of 412
hello i ve the same probile
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
404 of 412

Hi Zad, 

 

Rest assured that our team is reviewing this as soon as possible. Thank you for your patience.


-Joanne
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lm_garciamejia
Active Member
Luis Mario G Member Since: Feb 4, 2021
405 of 412

I have PayPal account with an email address. When I try link my Upwork account also with an email address and the exact same name as my Upwork, I receive a notification that the PayPal account can't be verified as "The beneficiary name is mismatched". I don't understand this, what can I do to get some help?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
406 of 412

Hi Luis Mario,

 

It looks like you have already added your payment method on file. Please allow 3 days for the new payment method to be active. If our team requires more information from you, they will reach out to you directly.


-Joanne
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rosiehuang
Active Member
Huang Y Member Since: Apr 28, 2020
407 of 412

Hi, I'm a translator from Taiwan. My payment method is deactivated because the names don't match on Upwork and Paypal. I use English name on Upwork, but Chinese name on Paypal. I would like to know if there is any approach that I can do to solve this issue. Thank you so much!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
408 of 412

Hi Huang,

 

Rest assured that our team is reviewing this as soon as possible. If they require more information from you, they will reach out to you directly. Thank you for your patience.


-Joanne
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gspielman
Active Member
Gregory S Member Since: Feb 18, 2021
409 of 412

Good afternoon everyone. I have two basic  questions that have probably been asked before. I tried to link my paypal account but on here my name is**Edited for community guidelines**and on paypal it is 

**Edited for community guidelines**so they deactivated my payment method. How can I reach them about that and second they asked me to send verification id but they still have not updated that, is that normal?

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
410 of 412

Hi Gregory,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. We appreciate your patience. 


-Joanne
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