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Action Needed for Freelancers to Update PayPal info

juanhurtado08
Active Member
Juan H Member Since: Apr 16, 2021
431 of 435

I'm having troubles with my payment method, I't seems like the names doesn't match but I don't know if the mistake is from my Upwork account or my Paypal Account. Can I check my verified name some way?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
432 of 435

Hi Juan,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
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petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
433 of 435
Juan H wrote:

Can I check my verified name some way?


Go to Settings > Contact Info

 

You'll find it next to "Name"

hvlads
Active Member
Vladislav H Member Since: Apr 28, 2021
434 of 435

My Paypal verification has failed the reason being that the names do not match.

Where can I contact with this problem? My name on paypal is the same name as on upwork just in a different language.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
435 of 435

Hi Vladislav,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
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