Action Needed for Freelancers to Update PayPal info

[Joshua M]

Finally got my Paypal approved. 
Followed it with Support and verified my identity afresh. 
I'm thankful but shouldn't be such a long process.

[Zeyad M]

Hello,

I got this message while setting up PayPal to my account. "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

[Alex K]

I have paypal account with email address email1@mydomain.com. When I try link my Upwork account also with email address email1@mydomain.com and the exact same name as my Upwork, I recieve a notification that the PayPal account can't be verified as "The beneficiary name is mismatched". I don't understand this because a few month's ago I had the exact same Paypal account linked successfully to my Upwork profile as a payment method?? Please guide me how I can get my paypal account verified.

[Goran V]

Hi Alex,

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.

[Alex K]

Thank you for your quick response! Will my understanding be correct as you will be reviewing this mismatch and manually matching the Paypal account with my Upwork account based on these information between these 2?

[Vladimir G]

Hi Alex,

While I can't advise on the specific process, rest assured that we are currently reviewing and processing name mismatch errors form our end as quickly as possible.

[Ma Krizia S]

When I try link my Paypal account to my upwork account with the same email address and the same name as my Upwork, I received a notification that the PayPal account can't be verified as "The beneficiary name is mismatched". I don't understand this because I just removed the paypal account today and I had the same exact Paypal account linked successfully to my Upwork profile as a payment method? Please guide me how I can get my paypal account verified.

[Goran V]

Hi Ma Krizia,

Once you add your PayPal account please allow up to 3 days for the verification on your new payment method to be completed. Thank you.

[Ma Krizia S]

But what happens if it still shows "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account?" How can I resolve it?

[Goran V]

Hi Ma Krizia,

If any additional information is needed our team will reach out to you directly once the verification is completed.
If you're experiencing any problems after 3 days, feel free to follow up here so that we (Moderators) can assist you further. Thank you.