Hello. I have connected paypal account which is mine and has my name. system says "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. " can you help me to resolve that problem?
My paypal has my name in greek characters but I use the english version of my name on upwork so people can address me without any confusion. But that has caused upwork to deactivate my paypal as a payment method since "The beneficiary name is mismatched.". Does upwork automatically fix this stuff? What do I do in this situation? I also don't know if I can contact them directly, so do I just wait for now?
I'm new to Upwork freelencing and tried to buy connects via our business Paypal. We have a business PayPal but has my partner name officially on it.
Now Upwork asking government ID for my partner but my profile is on my name?
I cannot find the email or help related to this anywhere and have been trying to contact Upwork. Can someone help how to contact customer service?
I recenty connected my Upwork account to paypal. After I'm done I get a message saying: "the beneficiary name on your payment method does not match the name on your Upwork account."
The thing is: the name of my profile is an artistic nickname, but I've written my real name in the "Tax Information" section of the settings where you have to complete the W8 form. That name and the one in PayPal are exactly the same.
Looking forward to any help I could have, specially from an Upwork employee.