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Action Needed for Freelancers to Update PayPal info

rosiehuang
Active Member
Huang Y Member Since: Apr 28, 2020
411 of 452

Hi, I'm a translator from Taiwan. My payment method is deactivated because the names don't match on Upwork and Paypal. I use English name on Upwork, but Chinese name on Paypal. I would like to know if there is any approach that I can do to solve this issue. Thank you so much!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
412 of 452

Hi Huang,

 

Rest assured that our team is reviewing this as soon as possible. If they require more information from you, they will reach out to you directly. Thank you for your patience.

~ Joanne
Upwork
gspielman
Active Member
Gregory S Member Since: Feb 18, 2021
413 of 452

Good afternoon everyone. I have two basic  questions that have probably been asked before. I tried to link my paypal account but on here my name is**Edited for community guidelines**and on paypal it is 

**Edited for community guidelines**so they deactivated my payment method. How can I reach them about that and second they asked me to send verification id but they still have not updated that, is that normal?

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
414 of 452

Hi Gregory,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. We appreciate your patience. 

~ Joanne
Upwork
ignacio_jet
Active Member
Jet I Member Since: Sep 24, 2018
415 of 452
 
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
416 of 452

Hi Jet,

 

When you originally added PayPal, you were not required to link your account with Upwork. To help ensure the safe transfer of your funds, we now need you to connect your PayPal account with Upwork. Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.

~ Joanne
Upwork
e3475881
Active Member
Edvin P Member Since: Mar 15, 2021
417 of 452

Hello, 

 

In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?

 

Thanks in advance!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
418 of 452

Hi Edvin,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.

~ Joanne
Upwork
andrewmo88
Active Member
Andrew M Member Since: Jan 30, 2016
419 of 452

What is the benefit to posting the same canned response over and over again? Some insights as to why it is an issue to begin would be far more helpful. :-\ 

adambogdanovic
Active Member
Adam B Member Since: Nov 27, 2020
420 of 452

I've reactivated payment method via paypal and it says the "beneficiary name is mismatched". But name on the Paypal and Upwork are completely the same. I use different email address for paypal because I have it much longer than upwork account. Can you tell me what to do to fix it please

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