Hi, I'm a translator from Taiwan. My payment method is deactivated because the names don't match on Upwork and Paypal. I use English name on Upwork, but Chinese name on Paypal. I would like to know if there is any approach that I can do to solve this issue. Thank you so much!
Rest assured that our team is reviewing this as soon as possible. If they require more information from you, they will reach out to you directly. Thank you for your patience.
Good afternoon everyone. I have two basic questions that have probably been asked before. I tried to link my paypal account but on here my name is**Edited for community guidelines**and on paypal it is
**Edited for community guidelines**so they deactivated my payment method. How can I reach them about that and second they asked me to send verification id but they still have not updated that, is that normal?
When you originally added PayPal, you were not required to link your account with Upwork. To help ensure the safe transfer of your funds, we now need you to connect your PayPal account with Upwork. Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.
In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?
Thanks in advance!
I've reactivated payment method via paypal and it says the "beneficiary name is mismatched". But name on the Paypal and Upwork are completely the same. I use different email address for paypal because I have it much longer than upwork account. Can you tell me what to do to fix it please
Learn more about our awesome Community member Andrei!Learn More
Over the next few weeks you may notice changes to Job Search filters that include the option to filter jobs by an hourly rate range and filter for jobs requiring multiple freelancers.Learn More
We are excited to share a new offering to enable freelancer job referrals (beta). This will provide the option to refer another freelancer on Upwork when you decline a job invite.Learn More
Having a professional profile is essential to attracting clients, highlighting your skills, and winning projects. Come and learn how to make your profile stand out on Upwork!Learn More