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Action Needed for Freelancers to Update PayPal info

willfuqua
Active Member
Will F Member Since: Mar 24, 2021
421 of 430

I'm trying to link my business's PayPal account to UpWork, but it isn't working. I'm getting a message saying "The beneficiary name is mismatched." How do I get this resolved?

ganzer
Active Member
Sergey S Member Since: Apr 15, 2015
422 of 430

Is there any chance to connect my paypal account which is registered in another country and has Russian spelling which is not the same as on Upwork at all?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
423 of 430

Hi Sergey,

 

To set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. The listed name on the account must match your verified name on Upwork. You can check out this help article for more information.

 

~ Nikola

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4a44ee72
Active Member
Bobbie H Member Since: Mar 29, 2021
424 of 430

I am a former freelancer and have returned to being active. I am trying to re-add my PayPal account--the same one I used in the past. It is an active account. I keep getting a message that my user names don't match. Please help.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
425 of 430

Hi Bobbie,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 


-Joanne
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58262adb
Active Member
Ulrigh D Member Since: Sep 28, 2020
426 of 430
Hi Avery

I have a similar problem, my PayPal and Upwork email are the same as well as my name. However payments to my PayPal from Upwork are still being rejected.


Please help
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
427 of 430

Hi Ulrigh,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Apologies for the delay.

 


-Joanne
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58262adb
Active Member
Ulrigh D Member Since: Sep 28, 2020
428 of 430
Does the error have anything to do with the country my paypal account has
been registered with
sophia_li_tw
Active Member
Yue-Yue L Member Since: Mar 31, 2021
429 of 430
I use Paypal as my payment method, however, it has been deactivated because it is set as Mandarin, and the upwork system says: "the beneficiary name on your payment method does not match the name on your Upwork account".
My Paypal is using the same name as my Taiwan bank account name. Can Upwork solve this? Because it's exactly the same pronunciation but in two different languages.
Thank you.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
430 of 430

Hi Yue-Yue,

 

Rest assured that we are currently reviewing and processing name mismatch errors as quickly as possible. Thank you for your patience.


-Joanne
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