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Action Needed for Freelancers to Update PayPal info

Ace Contributor
Ainsworth E Member Since: Jul 31, 2018
51 of 450

Hello Aleksandar,


Can you have someone reach out to me too please? I'm having the same issue.


Bojan S Moderator Member Since: Mar 9, 2018
52 of 450

Thank you for reaching out to us, Ainsworth.


One of our team members will reach out to you directly via a support ticket to assist you with your request. 

~ Bojan
Active Member
Juan Pablo Z Member Since: Jan 28, 2016
53 of 450

Hello, my Paypal payment method was deactivated. It says my name is mismatched, but it does match in both accounts.
Could you please help me to reactivate it? Thank you.

Active Member
Abi B Member Since: Jul 30, 2019
54 of 450

Hi Goran,


I am having the same mismatch problem because my PayPal account is under my business name. Can someone assist with helping me resolve this too? I would really appreciate it.


Thank you.


Kind Regards,



Active Member
Aileen C Member Since: Mar 26, 2020
55 of 450

Same problem here. Already asked for help to the support team, but I'm really worried about this. I've been using paypal as my only payment method for years. I'm a verified Top Rated and it is very annoying that now my method is suspended only because my Upwork user is First Name + Last Name, and my Paypal user is First Name + Middle Name + Last Name. I tried to change my Upwork user name to match Paypal's, but now everything is "on hold". Really don't know what to do. 

Active Member
Serge I Member Since: Aug 16, 2017
56 of 450

Hi Goran,

I have the same problem because of different languages. How can I fix it?

Active Member
Ognjen V Member Since: Oct 18, 2017
57 of 450

hi! i have same name on my paypal and upwork profiles, but upwork doesnt seem to recognize it for some reason. please help

Active Member
Dmitriy A Member Since: Nov 1, 2018
58 of 450

Hi! I have same error. Paypal has patronymic and all on cyrillic.

Active Member
Mohamed E Member Since: Mar 30, 2020
59 of 450

hi , please could you help me ? , i have the same problem , aftee more than 8 months using my baypal , using an account , the link stopped and  now it says , 


The beneficiary name on the payment method you added doesn't match the name on your Upwork account

may payoal  has the same name of my family ,

, so what is wrong ? .


thank you in advance . 


kind regards . 

mo .

Active Member
Régis Z Member Since: Jun 29, 2020
60 of 450

Hi there,


Just like many other freelancers, I'm facing this mismatch problem between my Upwork and PayPal accounts. My name is exactly in both, but the system does not accept my account since this verfication rule has been imposed.


Could you please review this issue for me?


Best Regards,

Régis Zangirolami