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Action Needed for Freelancers to Update PayPal info

Active Member
Jesus P Member Since: Aug 17, 2018
61 of 433

Hello, today I received an email telling me that I must add and connect my paypal account with upwork. I did that and now I received a message that the name doesn't match. I need you to double-check this since I have my full name on Paypal, and also since I am Venezuelan my name has accents that are not used in US. Can anyone help me with this?


**Edited for Community Guidelines**

Active Member
Eladio G Member Since: Feb 3, 2018
62 of 433



I was recently asked to relink my PayPal account to my Upwork profile. Now it says the name is mismatched since I did not use my full name here on Upwork (whereas it was required on PayPal).

Therefore,  I can't withdraw my funds through PayPal.


And, while in the error box it says "The beneficiary name on the payment method you added doesn't match the name on your Upwork account. This match is required. You can try adding another payment method to resolve this." There's an alert box displaying "Payment method verification in progress." as well.


Should I change my name here on Upwork to my full name or simply wait for support to contact me? (In case they do.)


Thanks in advance,

Active Member
Melissa D Member Since: Mar 26, 2020
63 of 433

I have the same problem. Funny because the name on my PayPal is exactly the same as here but well. I wrote to support (chat) and they told me there would be a manual revision and they will approve after 1 business day or contact you if they can't confirm the account is yours to ask additional information. So I recommend you to reach out to support.

Active Member
Alex K Member Since: Jun 29, 2020
64 of 433

Hi. I have the same problem.
Can you write me too?

Active Member
Claudia C Member Since: Apr 3, 2019
65 of 433

Hi there,


Just like many other freelancers, I'm facing this mismatch problem between my Upwork and PayPal accounts. I have been using a relative's account since my beginnings in Upwork without issues, I live in Venezuela and my only other payment alternative is Payoneer and that is currently down because of the Wirecard´s debacle. That last part also stops me from creating a Paypal account since I need a valid credit card to verify a new account.

The email is exactly in both, but the system does not accept my account since this new verification step has been imposed.


Could you please review this issue for me?


Best Regards,
Claudia Carrillo

Active Member
Joe D Member Since: Jul 16, 2019
66 of 433

For users who already have an active/current/past PayPal account, like myself, this is an annoying inconvenience.. having just relinked the account, it now indicates 'will become active in 3 days.'

So, 3 extra day delay, for something which already should currently work.

Not acceptable.

Thank goodness I don't need my funds right away.

Don't envy the freelancers who do, and now have to wait extra time to get their payments.

Active Member
Tina N Member Since: Jun 18, 2018
67 of 433


Tonight I received an email from Upwork stating that I need to update my PayPal info and link its account to my Upwork account. Although I already did that when I joined Upwork (it's how I transferred money for the last seven months), I used the link in the mail to connect it again.

However, now my Upwork account is saying that my name is mismatched with PayPal's name or mail. But I use the same email for both accounts, and it's the same name/last name too. I don't understand what's the problem, and I am afraid that I won't be able to withdraw money in the future.


Active Member
Aleksandra A Member Since: Mar 23, 2020
68 of 433

Hi everyone, I have the exact problem. I got message from Upwork today that I need to connect my PayPal account with Upwork in order to continue using PayPal for payments. When I tried to do that I got this message**Edited for Community Guidelines** It says that the name does not match. My name on Upwork is Aleksandra Aleksic **Edited for Community Guidelines** and my name on PayPal is also Aleksandra Aleksic **Edited for Community Guidelines**. How can I solve this to continue using PayPal? Btw I see that the name that people see on Upwork is Aleksandra A. **Edited for Community Guidelines** is that a problem maybe? Thank you!

Ace Contributor
Christina S Member Since: Feb 26, 2018
69 of 433



I just got this email that I have two pictures of below. They claim that they are from Upwork and they want me to update my PayPal information. I almost did want to click on the link until I found the email address, which turns out to be a scam. Please do not click on this email or the link it is a phishing one. Also please let other people on this site know about this:


**Edited for community guidelines**

Community Guru
Mary W Member Since: Nov 10, 2014
70 of 433

They aren't spam. They are real emails from Upwork and you need to do this to continue using Paypal with Upwork.  I have had to do this with several other platforms as well.