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Addressing accounts that don’t show work activity

Community Guru
Garnor M Member Since: Oct 29, 2014
1 of 129

UPDATE: this initiative has been discontinued and this thread will be closed from further replies.



We want good freelance talent to be successful through Upwork. When good freelancers are winning new projects and building strong relationships/earning money with their clients, it’s beneficial for all of us.


The flip-side is when we see freelancers who aren’t successful in their attempts to find clients through Upwork. They’re regularly submitting many proposals but aren’t winning projects nor earning money. This isn’t good for any of us.


With this in mind, in the next couple of days we’re going to start closing the freelance accounts of some users with a history of not delivering winning proposals to clients. These are freelancers who, despite many attempts, aren’t showing the success one would expect and are likely falling into one of two buckets: 1) the opportunities available on Upwork are not a good match for the freelancer’s skillset or 2) they might be violating our Terms of Service, specifically our policies on circumvention.


Rest assured, this will not affect most of you. We are reaching out to a limited group with this. And, we’re only closing the accounts of those users who show the activity I mentioned above, i.e. lots of proposals submitted without results (projects won and earnings paid). If you don’t regularly submit proposals, but you’re continuing to work with clients on Upwork and get paid on Upwork, you’re fine. If you occasionally submit proposals and win a project here-and-there, you’re fine too. And if you’re regularly submitting proposals, regularly winning new projects and getting paid on Upwork, you’re doing great!


With this change we expect freelancers on Upwork will achieve even more success by better standing out to potential clients.


From launch of the Top Rated and Rising Talent programs, to ourupdated process for new freelancers joining Upwork, we’ve shown our commitment to helping good freelancers succeed. This is one more step in that direction.

Community Leader
Attiq A Member Since: Oct 29, 2016
2 of 129

Hello Garnor,

Such kind of annoucements should be sent to each freelancer whether via email or via notification. You know it better that what can be the better way. There are only a few freelancers who visit community page regularly while others only come to ask a question if they have any otherwise, they don't even bother to open this page. So please think upon it.


Community Guru
Garnor M Member Since: Oct 29, 2014
3 of 129

Thanks Attiq. We are notifying any affected freelancers directly. Seeing as this affects a limited group, we don't see it fit to email all freelancers. 

Community Guru
Rene K Member Since: Jul 10, 2014
4 of 129

@Garnor M wrote:

We are notifying any affected freelancers directly. Seeing as this affects a limited group, 

Garnor, this is great news. I'm surprised that only a limited group of profiles are impacted, considering what we see in the forums. But I guess it's good news if they are in the minority.

"Where darkness shines like dazzling light"   —William Ashbless
Active Member
Max K Member Since: Jun 20, 2017
5 of 129

Hello I have a problem, I filled in and tied up the payment data, but the account is still "Please contact customer support."

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
6 of 129

Thanks for updating your picture, Max. I'll follow up with the team and they'll review your profile.

~ Valeria
Active Member
Mohamed A Member Since: Dec 21, 2017
7 of 129

 notifying any affected freelancers, not warning is not friendly at all..NotificTion 'consider u r killed ,i executed u Smiley Sad

Community Guru
Wassim T Member Since: May 29, 2015
8 of 129

If we can also shut the voices of those who keep visiting the forum to tell others that Upwork is a joke and they won't get any work on it, that would be great too. Because too honestly I don't believe these statements to be a coincidence anymore. 


Thanks Garnor.

Community Guru
David G Member Since: Oct 6, 2011
10 of 129

@Margarete M wrote:

 This morning I have flagged approx. 15 profiles without any photo or with an inadequate photo and there are countless similar profiles that are active on Upwork without any profile photo.

 YOu can chose to not display your photo on Upwork (or at least you used to be able to) so that's not really a reason to flag someone's profile.

Community Guru
Virginia F Member Since: Feb 15, 2016
10 of 129

That sounds great, Garnor - I hope it helps to move forward the changes we'd like to see happen to improve Upwork.


What would be really great is that you prevent these freelancers you're going to suspend from being able to come to the forums asking why.


I think we're all a little tired of seeing those posts.