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Re: Changes to Upwork’s client membership plans

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
1 of 230

Recently, we announced our new client plans to the Community - Upwork Basic, Upwork Plus and Upwork Business. Our goal with these new plans is to help businesses on Upwork attract and hire top quality talent to get projects done successfully through plan offerings that fit their business needs. In the past, we offered a one-size-fits-all model, our old client plan, which didn’t cater well to businesses of different sizes using Upwork. Starting today, we are phasing out our old client plan and expanding our new client membership plans to existing clients. With this change, all clients now have the option to choose the best membership plan for their business needs.

 

All clients not already enrolled in Upwork Basic, Upwork Plus, Upwork Business or Upwork Enterprise will be asked to choose a new plan over the next two months (specific details will be sent to clients by email). If no plan has been selected, we will automatically move accounts to Upwork Basic. If you already have an Upwork Basic, Upwork Plus, Upwork Business or Upwork Enterprise account, you will not be affected by these changes.

 

Let’s review Upwork’s new client plan offerings:

 

  • Upwork Basic for Clients: Basic is a free plan with no monthly fee and limited tools and services. There is a 3% payment processing and administration fee for any transactions. Basic includes the essentials for those who only hire occasionally. Clients will have access to basic reporting functions, a single payment method, one account admin, and the ability to send 3 invitations per job post. If an existing client selects the Basic plan, they will not lose any of their work, it will all be saved along with the structure they have already created. For example, if they have Teams enabled, they will not lose those Teams, but they will not be able to create new Teams going forward. Learn more about Upwork Basic here.

  • Upwork Plus for Clients This plan is $49.99 per month. Upwork Plus is designed for teams who hire frequently and are looking to stand out to top talent and scale their hiring fast. With it, clients will receive dedicated support from an Upwork account manager and talent specialists, one free Featured Job post each month, 15 invitations per job post, and a Plus badge to help attract top talent. Additionally, Plus members will have the full suite of company reports, the ability to add multiple billing methods and admins, the ability to create Teams and more.

    The 3% payment processing and administration fee is included in the $49.99 monthly membership for all Plus clients paying with a U.S. bank account or supported foreign currency credit card. Other payment methods  will be charged 3%. Clients interested in trying Plus have access to a free trial. To start the  trial go to Settings> Membership >Change Plan. Learn more about Upwork Plus here.

 

  • Upwork Business: This plan is $499 per month and offers a flexible talent solution designed for mid-to-large companies with multiple teams hiring across departments. Upwork Business scales with your business and gives you access to a team of dedicated advisors who can help you find quality talent faster and more affordably than traditional staffing providers. With Upwork Business, you get access to services like white-glove talent sourcing, support from Client Success Managers, consolidated billing and invoicing, detailed reporting and more. There is a 10% client fee on all invoices. Learn more about Upwork Business here.

client plans.png

Along with this announcement, existing clients will receive more details via email and in-product notifications.

 

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Community Guru
Wendy C Member Since: Aug 24, 2015
2 of 230

Lena, please detail what "full suite of company reports" is comprised of.

 

Thanks

Community Guru
Mary W Member Since: Nov 10, 2014
3 of 230

Also, could you please differentitate between the payment processing fee and the client fee?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 230

Hi Mary,

 

Payment processing fee refers to 3% fee clients on Upwork Basic and Upwork Plus Plans are charged per each payment. Clients on the Business Plan have net 30 day payment terms and consolidated monthly invoices. So the 10% fee they pay is called "client fee."

~ Valeria
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Community Guru
Petra R Member Since: Aug 3, 2011
5 of 230

Valeria K wrote:

Clients on the Business Plan have net 30 day payment terms and consolidated monthly invoices.


Wait...... what?

 

That's scary. So we have no idea for 30+ days if a client's payment method failed to pay for our work?

 

Does that include Escrow funds? Meaning that with clients on that plan there isn't actually any real money in Escrow?

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 230

Hi Wendy,

 

Upwork Plus will include all the aggregated company reporting such as Weekly summary, Budgets, Timesheets, Time by freelancer, Time by activity and of course Work Diary and Transactions. The Basic membership includes access to the Contract Workroom, which shows all the details about a contract, one contract at a time, and the Transaction List.

~ Valeria
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Community Guru
Wendy C Member Since: Aug 24, 2015
7 of 230

So Basic Client Plan continues to show full Work Diary and Transactions by individual FLer for a specific contract?

 

Sorry to sound dense Valeria, but your wording confused me ....

 

And echoing Petra's question as well.

Community Guru
Maria T Member Since: Nov 12, 2015
8 of 230

So the basic plan is left with only 3 invitations. Very scarce!
I do not know why I think all this is not going to be a good idea.
All those who wanted customers to pay, have got it. We'll see if they do not have to repent.

Active Member
Aaron F Member Since: Jun 12, 2019
9 of 230

After spending hundreds of thousands of dollars on your platform(s) over the years, this is the final straw and we will be posting our jobs elsewhere from now on. 

It's one thing to double dip from both sides to the tune of about 15-25%, but now limiting the free plan to just 3 job invitations will create a huge waste of time wading through the 100+ unqualified people that apply for my job posting since I can only invite 3 qualified to people to apply for the job posting. Plus some of our jobs last multiple months, so I can't justify spending a monthly membership fee when I may not post a job for a few months.

The saddest part about this whole move is the freelancers who are going to be affected by clients not posting their jobs anymore here and it results in their income being cut drasticly. For some of them around the world in some of these countries, it could be devastating news.  

I will just say this before I end. Upwork has never been right from the beginning. Elance and oDesk were wonderful services that served two different type of crowds and did it amazingly well. Those two were forced together to make this mess call Upwork and it's just gone completely downhill since it was born and it's unfortunate. Knowing many other clients who use this platform and tons of freelancers as well, I know that I am not alone in that feeling and it's unfortunate.

Community Guru
Jennifer M Member Since: May 17, 2015
10 of 230

Aaron F wrote:

After spending hundreds of thousands of dollars on your platform(s) over the years, this is the final straw and we will be posting our jobs elsewhere from now on. 

It's one thing to double dip from both sides to the tune of about 15-25%, but now limiting the free plan to just 3 job invitations will create a huge waste of time wading through the 100+ unqualified people that apply for my job posting since I can only invite 3 qualified to people to apply for the job posting. Plus some of our jobs last multiple months, so I can't justify spending a monthly membership fee when I may not post a job for a few months.

The saddest part about this whole move is the freelancers who are going to be affected by clients not posting their jobs anymore here and it results in their income being cut drasticly. For some of them around the world in some of these countries, it could be devastating news.  

I will just say this before I end. Upwork has never been right from the beginning. Elance and oDesk were wonderful services that served two different type of crowds and did it amazingly well. Those two were forced together to make this mess call Upwork and it's just gone completely downhill since it was born and it's unfortunate. Knowing many other clients who use this platform and tons of freelancers as well, I know that I am not alone in that feeling and it's unfortunate.


I think if clients only hire once in a while and still want to invite several freelancers the best option would be to stay on basic and then pay for the featured job listing. No monthly fee and cheaper than the $50/month.