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Re: Changes to Upwork’s client membership plans

Community Guru
Wendy C Member Since: Aug 24, 2015
63 of 240

Mods, is this True or False

 

"The new Basic (free) client plan lacks "Access to Premium talent."

 

Someone, please flag my comment so a moderator comes along and answers.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
63 of 240

Hi Wendy,

 

Premium Talent is a special program where talent is vetted by Upwork. All premium freelancers and agencies are in the marketplace, but are not badged or searchable as 'premium'. The only way to ensure you're inviting premium freelancers or agencies to your job is to work with a Talent Specialist. 

 

Thank you.

~ Bojan
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Community Guru
Tiffany S Member Since: Jan 15, 2016
63 of 240

Bojan S wrote:

Hi Wendy,

 

Premium Talent is a special program where talent is vetted by Upwork. All premium freelancers and agencies are in the marketplace, but are not badged or searchable as 'premium'. The only way to ensure you're inviting premium freelancers or agencies to your job is to work with a Talent Specialist. 

 

Thank you.


Doesn't that make it a bit misleading (read: fraudulent) to suggest to the clients that they gain access to these premium freelancers only by paying an extra fee?

Active Member
Fabien D Member Since: Feb 2, 2016
67 of 240

Upwork recently announced the new membership plans available will be going from Basic, Plus to Business. While the Upwork Plus seems to be the best fit for an agency, there was a discrepancy given on the website listing the benefits of the plan, whereas it's advertised that the 3% payment processing fee will be included in the membership price if using ACH or Currency card and then on another page located in the FAQ, the 3% fee will be in addition to the monthly subscription!! I don't expect to pay a membership in addition to a 3% processing fee if this monthly subscription, which we already have, is going to be twice as expensive now! 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
67 of 240

Hi Fabien,

 

Thank you for posting this question! The information you mentioned seeing in the two resources is in fact correct in both places. With Upwork Plus you won’t be charged the 3% payment processing and administration fee when you pay using your bank account (ACH) or local currency card (billing method options can vary by country). In other billing scenarios within the Plus plan, the payment processing fee will be assessed.

Active Member
Anthony W Member Since: May 4, 2016
67 of 240

Re: "the 3% payment processing fee will be included in the membership price..." 

 

That's misleading at best. In reality, the 3% payment processing fee is paid for by the clients paying with (nearly free) bank transfers instead of (expensive) credit card transactions. 

Active Member
Abdi F Member Since: Jul 5, 2019
67 of 240
Hello great the to the first time to see you so in need your help now
I have got my MasterCard and till now even I didn't get any money from this charity company up work so please please help
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
68 of 240

Hi Abdi,

 

Could you please clarify if you are looking to hire freelancers on Upwork or use it as a freelancer? Check out the information under "If you're hiring" and "If you're freelancing" tabs on this page to find out more about what Upwork does.

~ Valeria
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Active Member
Houri T Member Since: Jul 16, 2019
69 of 240

I am a Upwork Plus Member with ACH, will I still be charged the 3% payment processing fee if I pay our freelancers over ACH?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
70 of 240

Hi Houri,

 

With Upwork Plus you won’t be charged the 3% payment processing fee when you continue to pay using your bank account (ACH). The Plus plan also includes access to an account manager, talent sourcing, one free Featured Job per month and continued access to tools like teams, reporting, and multiple billing methods.

 

Thank you.

~ Bojan
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