Changes to Upwork’s client membership plans

[Valeria K]

Hi John,

Clients with our Basic plan may only use one billing method at a time but can always add back-up billing methods in case there’s an issue with their primary billing method. The client will have to choose from payment methods listed as available in Add Method menu in their account Settings.

[Isabelle Anne A]

I asked this a while ago but got no response. When did the payment processing fee become 3%? It used to be 2.5% or 2.75% (can't remember which), then it just increased without any notice ... unless I missed it.

[Vladimir G]

Hi Isabelle,

This information was communicated to clients in the email notification they received regarding the new client membership plan and also the new payment processing and administration fee was noted in Lena's Community announcement post.

[Maria T]

Wow!, it seems that customers are not happy the new rates, and frankly, it does not surprise me.

[Mark S]

What does access to premium talent mean? Are you saying that job postings will not be seen by some people if you are on the basic plan?

[John S]

Are you kidding?! We'll have to pay $500/month to get access to the features we currently use?!

[Steve G]

Happy I'm not the only one upset (i.e pist)!

[Razmik G]

Only 3 freelancer invitations per job post? Are you insane?

Good luck losing majority of your clients, **Edited for community guidelines**

[Steve G]

Right behind you!

[David M]

Atrocious decision, upwork. $50 a month for features that used to be free is just insane.