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Changes to Upwork’s client membership plans

Community Guru
Wendy C Member Since: Aug 24, 2015
11 of 230

Aaron, if you should still be reading this thread, Jenn is right.  Play / game the system to your advantage.  I don't normally advocate for this type of approach, but frankly, it is the only one that makes economic sense for buyers in your situation.  A situation that applies to a huge percentage of buyers, I might add.

 

Upwork will not suggest this course of action.  Sadly, it is left to freelancers - those of us who screamed and fought the 3 invite limit from the moment it was initiated - to try and devise ways for clients who are not multinationals to continue using Upwork.

Community Guru
Kelly B Member Since: Jan 1, 2016
12 of 230

Jennifer M wrote:

Aaron F wrote:

After spending hundreds of thousands of dollars on your platform(s) over the years, this is the final straw and we will be posting our jobs elsewhere from now on. 

It's one thing to double dip from both sides to the tune of about 15-25%, but now limiting the free plan to just 3 job invitations will create a huge waste of time wading through the 100+ unqualified people that apply for my job posting since I can only invite 3 qualified to people to apply for the job posting. Plus some of our jobs last multiple months, so I can't justify spending a monthly membership fee when I may not post a job for a few months.

The saddest part about this whole move is the freelancers who are going to be affected by clients not posting their jobs anymore here and it results in their income being cut drasticly. For some of them around the world in some of these countries, it could be devastating news.  

I will just say this before I end. Upwork has never been right from the beginning. Elance and oDesk were wonderful services that served two different type of crowds and did it amazingly well. Those two were forced together to make this mess call Upwork and it's just gone completely downhill since it was born and it's unfortunate. Knowing many other clients who use this platform and tons of freelancers as well, I know that I am not alone in that feeling and it's unfortunate.


I think if clients only hire once in a while and still want to invite several freelancers the best option would be to stay on basic and then pay for the featured job listing. No monthly fee and cheaper than the $50/month.


Yes, $30 is less than $50, that's a lot to pay for more than 3 invites. And for a lot of us who are top rated with decent earnings, the only way we take on new work is via invites, because we're too busy working to search for new work.

 

As someone mentioned, a lot of invites get declined, because they're just not correctly targeted, the budget is too low even though they say they want an expert, or we're just too busy at that moment to take on new work. So if you give a client 3 free invites, but they get two declines every time, that's really not very helpful to the clients. And the clients are, after all, the people who keep this place in business.

Active Member
linda k Member Since: May 8, 2019
13 of 230

No excuse: why would I need to pay in advance without knowing whether I will have a successful hire? I am not paying recruiters if they don't bring in talent either. The new plans are ridiculous and make no sense for the users of the platform, only potentially for the bank accounts of Upwork.

Active Member
Catharine G Member Since: May 14, 2019
14 of 230

But previously they could invite more freelancers for free! Upwork really is double-dipping here. 

Ace Contributor
John S Member Since: Jun 26, 2015
15 of 230

I couldn't agree more!

Active Member
Riley M Member Since: Jun 24, 2019
16 of 230

Ditto on all that.

 

It feels like a top-down corporate decision without really thinking through all the possible consequences. I don't recall a survey asking how we use Upwork... There's a bunch of other considerations not covered as well. It does look a tad cynical too. A better way to have introduced paid plans would be to have kept things are they are, and introduced features that attracted businesses willingly to paying additional or a monthly subscription- and actually solving the challenges a business faces with online outsourcing. Rather it's a slap in the face to be confronted with a screen on login saying "pay up" or you'll no longer have access to the features and services you've enjoyed for free to now.

 

Symptomatic of a company that thinks it's got a large market share. Opportunity for competitors to make up ground fast.

Community Guru
Virginia F Member Since: Feb 15, 2016
17 of 230

One can only hope that "white-glove talent sourcing" means talent specialists who actually know what they're doing. This says a lot about what we were getting before they got their fancy gloves. This sort of  service should be across the board for everyone, all the time, clients and freelancers alike.

Active Member
John A Member Since: Jun 13, 2019
18 of 230

Hi, question regarding payments & billing on the comparison chart: under the basic plan it says there 'Pay-as-you-go with 1 billing method' - Can you clarify what this means?

 

Does that mean Upwork will only accept credit cards, or bank accounts, or that I can use either, but I have to choose one method and stay with it?

 

Thanks!

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
19 of 230

Hi John,

 

Clients with our Basic plan may only use one billing method at a time but can always add back-up billing methods in case there’s an issue with their primary billing method. The client will have to choose from payment methods listed as available in Add Method menu in their account Settings.

~ Valeria
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Community Guru
Isabelle Anne A Member Since: May 19, 2014
20 of 230

I asked this a while ago but got no response. When did the payment processing fee become 3%? It used to be 2.5% or 2.75% (can't remember which), then it just increased without any notice ... unless I missed it.

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