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Changes to Upwork’s client membership plans

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
21 of 230

Hi Isabelle,

 

This information was communicated to clients in the email notification they received regarding the new client membership plan and also the new payment processing and administration fee was noted in Lena's Community announcement post.

Community Guru
Maria T Member Since: Nov 12, 2015
22 of 230

Wow!, it seems that customers are not happy the new rates, and frankly, it does not surprise me.

Active Member
Mark S Member Since: Jun 17, 2019
23 of 230

What does access to premium talent mean? Are you saying that job postings will not be seen by some people if you are on the basic plan?

 

Ace Contributor
John S Member Since: Jun 26, 2015
24 of 230

Are you kidding?! We'll have to pay $500/month to get access to the features we currently use?!

Active Member
Steve G Member Since: Jun 17, 2019
25 of 230

Happy I'm not the only one upset (i.e pist)!

Active Member
Razmik G Member Since: Jun 17, 2019
26 of 230

Only 3 freelancer invitations per job post? Are you insane?

Good luck losing majority of your clients, **Edited for community guidelines**

Active Member
Steve G Member Since: Jun 17, 2019
27 of 230

Right behind you!

Ace Contributor
David M Member Since: Aug 16, 2016
28 of 230

Atrocious decision, upwork. $50 a month for features that used to be free is just insane.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
29 of 230

Hi Razmik,

 

Thanks for reaching out. We see that with limited invitations, clients are much more deliberate about whom they invite, resulting in more targeted, relevant invitations that are more likely to be accepted. With this higher acceptance rate, we expect the number of invites clients need to find the right freelancer will be smaller. That said, we’ve heard from clients and freelancers about the three-invite limit on Upwork Basic and understand the concerns. As a result, we are already planning to allow all clients who post high-value jobs (based on budget and length of a project) to invite six freelancers to submit a proposal.

Community Guru
Douglas Michael M Member Since: May 22, 2015
30 of 230

Vladimir G wrote:

....We see that with limited invitations, clients are much more deliberate about whom they invite, resulting in more targeted, relevant invitations that are more likely to be accepted. With this higher acceptance rate, we expect the number of invites clients need to find the right freelancer will be smaller. That said, we’ve heard from clients and freelancers about the three-invite limit on Upwork Basic and understand the concerns. As a result, we are already planning to allow all clients who post high-value jobs (based on budget and length of a project) to invite six freelancers to submit a proposal.


Thanks for the data, Vladimir.

And...the business about variable invite limits has been kicking around for a while (I have a vague recollection it was supposed to be implemented by now). Why on earth would Upwork not dangle this carrot in front of clients while it's swinging the big stick of the policy change (and reneging on its prior grandfathering provision)? (Rhetorical question. Above your pay grade, I know.)