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Active Member
John J Member Since: Feb 14, 2020
2341 of 2,354
connects are not added to my account after expiry of first billing cycle and I have zero contacts for ongoing cycle. Plz help how to claim free connects?
Active Member
Emilia S Member Since: Aug 16, 2019
2342 of 2,354

Are free connects supposed to roll over every month? If so, I don't receive them and have to buy them every time and I wonder if that's normal.

Community Guru
Wes C Member Since: May 3, 2019
2343 of 2,354

No, there are no longer any free connects. You need to buy them as needed or subscribe to the membership plan that includes 70 connects each month.

Active Member
Deepak A Member Since: May 20, 2019
2344 of 2,354

my 3 jobs has been closed or expired but I didnt get its connects refunded yet
can you please help me when can I get them back?

Community Guru
Joynul A Member Since: Jun 27, 2015
2345 of 2,354

Upwork return Connects when a client closes their job without hiring, or Upwork finds a job post has violated Upwork Terms of Service. When this happens, the connects are credited to your account.

Please read this post:


Joynul Abedin
Active Member
Muhammad S Member Since: Feb 14, 2020
2346 of 2,354

Hi, I am new at upwork I just want to know that i had submitted a purposal on a job and then that proposal after few hours came in Achiever tab. Now I want to ask you that there is no reason given there on job is closed is written. So Basically my Question is that now if i withdraw from that project then will I be given my connects back or not.

Active Member
Mohammed G Member Since: Jan 13, 2016
2347 of 2,354

No, connects are refunded only when a client cancel the job without hiring or when a job is removed for violating Upwork's terms.

Active Member
Karthikramasamy S Member Since: Feb 16, 2020
2348 of 2,354

I submitted a proposal. But I was not hired. Somebodyelse was hired. Will I get back the connects..?

Community Guru
Irene B Member Since: Feb 17, 2015
2349 of 2,354

No, you won't.

Active Member
Manel R Member Since: Feb 17, 2020
2350 of 2,354



as I have not found a way to contact the support team of this website, will ask my question here:

do I get new connects every month with my free membership freelance account? or the only way to get more is to buy them?


thank you