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Connects Change Rollout Update and Frequently Asked Questions

Active Member
burhan i Member Since: Dec 4, 2018
11 of 4,559

This is greed. Freelancers pay 20% out of there money. If Upwork gives 60 connects it is not a big cost. This is what freelancers return back in the shape of commission. I humbly request Upwork to take your decision back and reimburse our connects as early as possible

Ace Contributor
Tami H Member Since: Mar 16, 2016
12 of 4,559

Odesk was better.

Active Member
Maria Suzette L Member Since: Jun 20, 2015
13 of 4,559

Yup.  Hands down oDesk was better!

Active Member
Md Zia H Member Since: Apr 18, 2020
14 of 4,559

Yes. You are right. Connects must be FREE for freelancers. Buying connects is very costly for new freelancers.

Active Member
Chirag S Member Since: Nov 26, 2019
15 of 4,559

please go ahead and lets see whether we receive money on time.What if those clients dont pay you on time.Also upwork will delete your account for violation of TOS.

Active Member
Mohammad R Member Since: Sep 17, 2015
16 of 4,559

This is how they give us thanks after taking 20% from us on our hard working.!!!

Active Member
Jessica B Member Since: May 22, 2018
17 of 4,559
I am brand new to Upwork - I think it is immoral to charge people to bid for work. I joined yesterday and I've already spent £6.50 - not on. I will be looking at other sites today - this policy seems very crass, loves xxx
Active Member
Ivan Xavier L Member Since: Jan 16, 2019
18 of 4,559

They are indeed unscrupulous, **Edited for Community Guidelines**.
If you have read the replies of their "gurus" and "administrators", you can't believe what you have read!
They are blatant that they rather **Edited for Community Guidelines** rather than charge their clients.

Active Member
Amanda P Member Since: Dec 27, 2019
19 of 4,559

At least we know where the 20% fee, payment to your bank fee, connect fee and "fee" fees is going:


UpWork Third Quarter 2019 Financial Results

  • Revenue​: Total revenue increased by 23% to $78.8 million compared to the third quarter of 2018, and marketplace revenue increased by 25% to $70.7 million compared to the third quarter of 2018 and represented 90% of total revenue for the third quarter of 2019.
  • Take Rate:​ Take rate, which we define as total revenue divided by GSV, was 14.7%, compared to 14.3% in the second quarter of 2019 and 14.3% in the third quarter of 2018.
  • Gross Profit/Gross Margin: Gross profit increased by 29% to $56.3 million compared to the third quarter of 2018, and gross margin was 71%, up from 68% in the third quarter of 2018.
  • Net Loss:​ Net loss was $(2.8) million, or $(0.03) per share, compared to a net loss of $(7.3) million, or $(0.20) per share, in the third quarter of 2018.  Non-GAAP net income was $1.8 million, or $0.02 per share, compared to non-GAAP net loss of $(1.4) million, or $(0.04) per share, in the third quarter of 2018.
  • Adjusted EBITDA: Adjusted EBITDA was $2.7 million compared to negative adjusted EBITDA of $(0.1) million in the third quarter of 2018.


Community Guru
Joan S Member Since: Mar 18, 2019
20 of 4,559

What is disgusting, Amanda? The fact that Upwork is losing money?