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Connects Change Rollout Update and Frequently Asked Questions

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Active Member
Abdul Samad C Member Since: Mar 25, 2020
2581 of 2,738
Hello Elance,

So you mean hiring anyone or just me? Because job is closed and the client
does not hire me?
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Ace Contributor
Robyn H Member Since: Apr 2, 2019
2582 of 2,738

When did the policy of returning connects when the client never hires start?  

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2583 of 2,738

 Hi Robyn,

 

This new test-feature was announced on March 2nd. You can check Lena's announcement here.

 

Thank you!

~ Bojan
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Active Member
Abdul Samad C Member Since: Mar 25, 2020
2584 of 2,738

Hello Goran,

 

Jobs are closed not expired and client did not hire. I am not sure how the connects refunds policy works.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2585 of 2,738

Hi Abdul,

 

Please note that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of ServicePlease, see this article for more information.

 

Thank you!

~ Bojan
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Active Member
Saadiah S Member Since: Mar 20, 2020
2586 of 2,738

Greetings,

I am new in upwork. But do not have any connects yet. What should I do?

Thanks,

Saadiah Shams

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Community Guru
Jennifer M Member Since: May 17, 2015
2587 of 2,738

Saadiah S wrote:

Greetings,

I am new in upwork. But do not have any connects yet. What should I do?

Thanks,

Saadiah Shams


What do you mean? Your account was created in 2014. Your account isn't new, right?

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Active Member
Saadiah S Member Since: Mar 20, 2020
2588 of 2,738

Thank you Jennifer,

Yes, of course my account was opened in 2014. But I wanted to use it recently. I guessed that as this  is an old account I don't have any connects. Someone told me that if the account is not approved then conncts don't show up. I really got confused. Now it is clear to me. Anyways, thanks for your valuable and prompt reply.

Regards, 

Saadiah S.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2589 of 2,738

Hi Saadiah,

 

Please note that Basic Membership doesn't include free connects. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. Check the options available to you and learn more about acceptable billing methods for paying memberships.

 

Thank you.

~ Bojan
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Active Member
Saadiah S Member Since: Mar 20, 2020
2590 of 2,738

Hi Bojan,

My account was created in 2014. But I wanted to use it recently. I guessed that as this  is an old account I don't have any connects. Someone told me that if the account is not approved then conncts don't show up. I really got confused. Now it is clear to me. Your Answer is really helpful, thanks for your valuable and prompt reply.

Regards, 

Saadiah S.

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