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Connects Change Rollout Update and Frequently Asked Questions

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Community Guru
Petra R Member Since: Aug 3, 2011
3661 of 3,903

Justin J wrote:

I thought they were free.


They are not

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Active Member
Annay R Member Since: Jul 12, 2020
3662 of 3,903
Hello UpWork Community!
I'm become a new member of this platform.
How can I get contacts to send proposals ?
Thanks in advance for your help!
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3663 of 3,903

Hi Annay,

 

In order to continue sending proposals, you need to purchase Connects. This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. Check the options available to you and learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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Active Member
Annay R Member Since: Jul 12, 2020
3664 of 3,903
##- Thank you for your answer! I still have one question: Where can I bus
te Contacts?
Please type your reply above this line -##
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3665 of 3,903

Hi Annay,


Did you mean, where can I buy the Connects? If yes, please go to Settings > Membership & Connects > Add Connects. Thank you.


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Active Member
Youssef A Member Since: Feb 13, 2020
3666 of 3,903
I am wasting tons of connects of jobs and clients are not hiring. Upwork should look into this problem
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Community Leader
Muhammad Zeeshan H Member Since: Dec 21, 2019
3667 of 3,903

Youssef A wrote:
I am wasting tons of connects of jobs and clients are not hiring. Upwork should look into this problem

Upwork is returning the connects  to freelancers for the jobs that were closed without hiring. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3668 of 3,903

Hi Youssef, and Muhammad,

 

Please note that Connects are refunded only when a client closes their job without hiring or we find a job post has violated our Terms of Service.

 

Thank you.

~ Aleksandar
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Active Member
Junaid A Member Since: Aug 2, 2015
3669 of 3,903

But some jobs are never closed nor they hire some one. I have applied to few jobs by using my purchased connects. It's been more than 10 days and the job is still there no one is being hired nor job is closed. So our connects are being wasted due to fake job posters.

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Community Guru
Joan S Member Since: Mar 18, 2019
3670 of 3,903

Junaid - So, if you go into a store and look around but never buy anything, are you a fake?

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