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Connects Change Rollout Update and Frequently Asked Questions

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Community Guru
Petra R Member Since: Aug 3, 2011
3831 of 3,948

Vipul V wrote:

MY connects not renewd even after a month its 0


That's normal.

If you want connects, you need to buy them or pay for the Plus membership.

 

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Active Member
Vipul V Member Since: Jul 27, 2020
3832 of 3,948

i guess they give 20 connects every month. 

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Community Guru
Petra R Member Since: Aug 3, 2011
3833 of 3,948

Vipul V wrote:

i guess they give 20 connects every month. 


No, they don't.

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Active Member
Poornima S Member Since: Jul 28, 2020
3834 of 3,948

Hey,

I accidentally bought connects. Is there any way to refund because I will not be going to use it. 

Money paid by Upwork balance, not from the card.

Thanks in advance

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3835 of 3,948

Hi Poormina,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Alexander W Member Since: Apr 27, 2020
3836 of 3,948

It's been over a month since I last applied to a freelance job, why am I not getting my free 60 connects? 

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Community Guru
Sanja D Member Since: Dec 18, 2013
3837 of 3,948

free 60 connects stopped a year ago

now you have to purchase them
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Active Member
Michael S Member Since: Jul 29, 2020
3838 of 3,948
Hello,
I flagged a client account because I determined him to be fishing for free help with no intent of actually hiring anyone. Upwork seemed to agree and said they "took action." I know that the job itself will never be "closed" unless Upwork closes it directly, but will I be refunded for those connects that were spent on a wasted venture?
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Community Guru
Preston H Member Since: Nov 24, 2014
3839 of 3,948

Connects are returned automatically. You don't to ask.

 

If you (or somebody else) flags a job posting as inappropriate, and Upwork removes it, then all the connects are returned to the freelancers who had submitted proposals.

 

(As long as those proposals are still active. So don't withdraw the proposal,)

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Active Member
Sujesh P Member Since: Jul 4, 2020
3840 of 3,948

I bought 20 connects for $3.However I was charged $3.12 after making the transaction.

This had happened with me earlier as well wherein I was charged $0.16 extra while buying connects. However, it was returned to me after few days and I am not sure how that happened.

 

So optimistically I would like to know when can the extra $0.12 be returned to me this time?

I would really appreciate some quick help Team.

Really thankful for your time Smiley Happy Smiley Happy

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