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Direct Contracts new beta offering.

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Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
1 of 96

We are currently pre-releasing a new offering called Direct Contracts, with a small subset of freelancers. Direct Contracts will allow freelancers to invoice and manage fixed-price contracts on the Upwork platform without their clients having to create an Upwork account. 

 

Here’s how it works: 

You create and send a fixed-price contract proposal to your non-upwork client. Once you’ve created a contract, your client will receive an email notifying them of your detailed proposal, along with some guidance on how the product works. Just like your other fixed-price contracts on Upwork, your client deposits project funds in escrow before the contract starts. When you’ve completed the work, you’ll request payment from your client. Once they’ve accepted your request, the funds are released to you immediately, with no security period.

 

Direct Contracts is simple and efficient, making it easy to manage and collect payment from non-upwork clients. As a freelancer, you’ll pay a processing fee of 3.4% of the total contract amount but you won’t pay any freelancer service fees to Upwork. Your client won’t have to create an Upwork account or pay any additional fees. All of the contract management and payment is sent to your client via email, keeping the experience easy for them to use.  And with Upwork Escrow and dispute assistance you can work confidently with your clients who are not on Upwork. 

 

Currently, Direct Contracts is in beta and is invite-only as we roll this offering out to our freelancers. If you are invited you will receive an email with information about Direct Contracts and you will see the “Direct Contracts” option in your “My Jobs” tab. From here you can create and send contract offers, request payments, and cancel contracts, as well as view all your Direct Contract details.

 

If you have any questions about Direct Contracts or would like to be added to our wait-list of invited users, let us know.

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Community Guru
Reinier B Member Since: Nov 3, 2015
2 of 96

Has anyone here tried to use the newly-announced Direct Contract Feature? 

 

By great good fortune, I was added to the beta test and decided to try out the feature a short while ago. While the process is painless from the contractor side, my client says that the system will not allow him to escrow the proposed contract with his Paypal balance. According to the Help article about the feature, contracts can be funded with either a credit card or a Paypal balance, but it seems the PayPal bit does not work. Is this just a bug, or is the feature working as designed? 

 

Can a moderator look into this for me, please? 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
3 of 96

Hi Reinier,

 

Since this is currently a beta that we're gradually rolling out to more users, PayPal may not be available for some as a payment method. We are actively working on providing that ability for more users as well as adding other features such as an option to save the payment information for future transactions.

~ Valeria
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Community Guru
Rene K Member Since: Jul 10, 2014
4 of 96

Valeria K wrote:

Hi Reinier,

 

Since this is currently a beta that we're gradually rolling out to more users, PayPal may not be available for some as a payment method. 


Valeria, this is not related to whether some Upwork users have or don't have access to PayPal as a payment method. In the form that you are sending to the non-Upwork clients with the Direct Contract (beta) feature, there is no option for them to fund the escrow with PayPal despite the fact that your help pages reads: After you have agreed to the terms of the contract, you’ll be asked to deposit the funds for the contract in escrow via a credit card or PayPal payment (...)

 

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
5 of 96

Hi Rene,

 

Correct, the PayPal option may not be available on the Direct Contract form for some clients at the moment because it's a beta and it's currently being rolled out. The team is working on it and it's definitely a priority.

I understand the concern you and Reinier have with the information in the Help Article and have already shared it with the team. 

~ Valeria
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Community Guru
Wendy C Member Since: Aug 24, 2015
6 of 96

Sooooo ....

 

Until (and IF) the PayPal option works for all interested clients ...  don't touch the option.

 

Sorry, Valeria, but rolling out - in Beta or any other way - an option that is not available and functional for ALL recipients / 'testees' is a waste of time.  Buyers and FLers alike find this to be the height of incompetence.

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Community Guru
Maria T Member Since: Nov 12, 2015
7 of 96

Wendy C wrote:

Sooooo ....

 

Until (and IF) the PayPal option works for all interested clients ...  don't touch the option.

 

Sorry, Valeria, but rolling out - in Beta or any other way - an option that is not available and functional for ALL recipients / 'testees' is a waste of time.  Buyers and FLers alike find this to be the height of incompetence.


Totally agree.
If the first thing the potential customer finds is a fault ...
I don't think it's a good way to start.
When will they do test with something really finished?

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Active Member
Bhargav K Member Since: Sep 17, 2020
8 of 96

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Community Guru
Reinier B Member Since: Nov 3, 2015
9 of 96

My other thread about this feaure sank without trace into the depths of the Freelancers forum, so here is the short version- 

 

Is the option to fund these contracts with Paypal now available to all prospective clients? If not, why not?   

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Community Guru
Rene K Member Since: Jul 10, 2014
10 of 96

Reinier B wrote:

My other thread about this feaure sank without trace into the depths of the Freelancers forum, so here is the short version- 

 

Is the option to fund these contracts with Paypal now available to all prospective clients? If not, why not?   


They merged the threads and your first post is below.

 

And it would be very nice if they could expedite the integration of PayPal...

 

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
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