Showing results for 
Search instead for 
Did you mean: 

Direct Contracts new beta offering.

Active Member
Tavian H Member Since: Nov 21, 2019
71 of 96
I'd like to be added to the waitlist
Valeria K Moderator Member Since: Mar 6, 2014
72 of 96

Hi Tavian,


I've added you to the waitlist! Thanks!

~ Valeria
Active Member
Marissa S Member Since: Nov 14, 2014
73 of 96

May I know if the client receives an invoice copy?

Upwork Staff
Jason A Upwork Staff Member Since: Mar 20, 2015
74 of 96

Hi Marissa,


Your client would receive a copy of an invoice via email once the contract has been completed.

Ace Contributor
Hidemi T Member Since: Aug 5, 2017
75 of 96


Just saw this new feature today and I must say that I love it.  This pretty much is equivalent to PayPal and allows me to do all my client billing through Upwork.  I really do not like to bill clients through PayPal, it is always "strange" feeling to do so - I never trust PayPal to help me in case of any issue will come up with a new client, not sure why, but it always felt strange to do business for a freelancer through PayPal while offering an Upwork escrow service allows me to use Upwork credibility factor, linked to my profile and other clients projects and feedback.  

Would be nice to get a slightly lower fee for it though - 3.4% is a bit steep since in fact, I am introducing a client to the Upwork system and Upwork will benefit from it when the client will surely join in or at least consider to join in to Upwork at a certain time if everything goes smooth after our project.  

Also, I think the fee should be using a cost-based levels. For example, up to $500 will have 2.5% fee, up to $5000 should have a lower fee, maybe 1.5% and over $10,000 will be 0.5% fee as when getting to high profile clients/contracts and especially ongoing projects with monthly billings for many years, those projects costs are massive and have the same cost percentage in terms of Upwork fee, start to feel too steep.

I am just wondering as it was not clear if the 3.4% fee is charged to my account as I create a new contract or it is deducted from the final fund release as it is with other Upwork projects.  Anyone has any idea or any admin here knows the answer for that?


Ace Contributor
Hidemi T Member Since: Aug 5, 2017
76 of 96

direct 2.png

I am also wondering if there is anywhere where I can see the full process of the contract creation as it seems to be a step by step process and I can only see step 1.  I would  love to see how the whole process works in a video or at least screenshots to make sure I understand the process in full before adding the info of a non-upwork client.

Another important screenshot or video to see is how my client will see it and how my client process will look like. (from getting the notification mail and all through their escrow process)  

Having everything be clear will help me a lot to start using this feature without worrying about my client reaction to it.

Vladimir G Moderator Member Since: Oct 31, 2014
77 of 96

Hi Hidemi,


Of course! You can find a detailed description accompanied by screenshots showing each step of the process in this announcement. You can also find more information in this Help article. Feel free to follow up and share your experience with setting up a Direct Contract.

Ace Contributor
Hidemi T Member Since: Aug 5, 2017
78 of 96

Cool, this is exactly what I wanted to see.


Thank you.

Vladimir G Moderator Member Since: Oct 31, 2014
79 of 96

Hi Hidemi,


Freelancers are charged a 3.4% payment processing fee. For example, if your earnings are $100 you’ll be charged a payment processing fee of $3.40 USD. You are not charged a freelancer service fee, only the 3.4%. Clients also are not charged any fees. Please note that all transactions are in USD.

Ace Contributor
Hidemi T Member Since: Aug 5, 2017
80 of 96

Thank you for your reply, Vladimir.

My question was different.

Am I been charged the fee from my account or this 3.4% fee is deducted from the escrow payment the client added?

In other words, am I been charged or my fee is been deducted from the full project cost at the end when the payment is realeased?