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Re: Direct Contract Error

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Active Member
Oyeyemi Member Since: Mar 6, 2020
71 of 113

Hello Joanne,

Thanks for reaching out. I will wait while this gets resolved. 

 

Thank you.

Oyeyemi.

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Active Member
Samuel A Member Since: Dec 18, 2018
72 of 113
Hi!

I've been trying to send to my client outside Upwork an invoice to my client via the direct contract feature but it's been telling me this:

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

Could you work on this please? It's been happening since Monday
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
73 of 113

Hi Samuel,

 

Please ask your client to clear their cache and cookies or log in with another browser to accept the contract. Thank you.


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Active Member
Samuel A Member Since: Dec 18, 2018
74 of 113
Thank you Goran.

Although, it's clear you didn't understand my message.

I can't send an invoice at all.

When I click on 'create contract', it shows this:

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

Better explained?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
75 of 113

Hi Samuel,

 

I`m sorry about the confusion. Could you please try the same steps from your end and let me know if you`re still experiencing the same problem? Thank you.


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Active Member
Samuel A Member Since: Dec 18, 2018
76 of 113
Still experiencing it.

check attached image
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
77 of 113

Thank you for the confirmation, Samuel.


Our team will reach out to you via ticket as soon as possible and will assist you further with your direct contract.


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Active Member
Samuel A Member Since: Dec 18, 2018
78 of 113
Thank you.

I'll appreciate that
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Active Member
Temitope K Member Since: Feb 20, 2019
79 of 113

Hello,

 

I have been trying to create a direct contract for days now, at first in went, but after the first contract was completed and i tried creating another, it keeps telling me "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute", very frustrating.

 

PLEASE HELP! ... it has been on for days now.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
80 of 113

Hi Temitope,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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