I might be also be the one who raise concern since 2020 Sep but they informed me that one of your team will reach out but as according to my client they just received email how to make payment but not solving the issue which client face, for instance like most of the client aware how to make payment but the error is from upwork... they can pay through Paypal, Pioneer etc... but those payment method doesn't have services that can withdraw after completing the job so we refer the cleint to Upwork but sadly it was unsuccessful ....
Last year on the month of Sep. 2020 it was working since then till now I have requested more than 7-8 direct contract it's not working, they tried with paypal, credit/debit card but not working they said that there is an option to pay through net banking however they haven't tried that.. so most of them they pay me through paypal... but the direct contract is secure for both entity that they funded the money and release after completing the project...
Need to escelate this case to the higher authority...
Please know that Direct Contracts cannot be used with clients who already have an account on Upwork. You can share your profile link with them so they can hire you directly.
It sounds like you're asking about the Direct Contract feature. In general, I'd like to clarify that this feature is designed for talent to manage contracts in the Upwork platform with their clients who don’t have an Upwork account. It's not meant for managing contracts between talent and clients who both have full accounts on Upwork. We will have one of our agents reach out to you directly with more information and assistance.
I have contacted the client to work from the direct contract. Upwork mentioned that no fee will implement on client's end however when the client go for payment then Upwork added 3% of the total amount. Can you clear things if something happens to you?
Also after deducting the amount from client's end, they did not show the money in escrow.
This is ridiculous!
We will be asking clients who start new Direct Contracts to begin paying a small processing fee on the payments they make to their freelancer(s). We are currently building this option into our site, and testing it out with select Direct Contracts to start. In the future, a payment processing fee for clients will be added to all new Direct Contracts. When that occurs, we will be sure to update all communications, Help articles, etc., to share the fee amount that we decide upon. In the meantime, we welcome your feedback about all things Direct Contracts, so please feel free to share it!
Regarding the funds, your contract is still pending to be accepted and you can view this from your Direct contracts home page. Once it's accepted, the funds will be transferred in Escrow as well. Thank you.
This means you are adding 3% on the client-side as a processing fee. right?
If the client made the escrow then it should be automatically accepted as Upwork do not accept the contract without escrow.
Please confirm as our client is getting frustrated to use this. We tried to move them on Upwork but lot of issues occur after that.
Learn more about our awesome Community member Lisa!Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More
Beginning Your Freelancing Journey on UpworkLearn More