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Direct Contracts now live for all freelancers

Aleksandar D Moderator Member Since: Mar 23, 2019
91 of 176

Hi Muhammad,


Are you referring to the client leaving a feedback for your Direct Contract? If so, please note that sharing feedback is not an option with Direct Contracts. Feel free to check out this help article for more information.


Thank you.

~ Aleksandar
Active Member
Crystal H Member Since: Sep 16, 2015
92 of 176

I'm not seeing the benefits, other than to Upwork. What are the freelancers getting out of this? Upwork gets free advertisement to the new client, new money, and hopes of maybe landing them in the future. 


Everything is about money. 

We now have to pay for credit ( I was here in the Odesk days ).

20% is taken off the top automatically, so you do not only get that from us, but you charge the clients 3% so you're getting money from all sides.Smiley Frustrated Sometimes factoring in that 20% in your bid causes you to lose to someone else who didn't.


Clients I get from my website mostly pay via PayPal they get no charge, and I pay a 2.9% + 30cent fee. Paypal also has the ability to make partial payments ( milestones if you will ) so again I ask what's the benefit?  A Direct contract with Upwork would charge me 3.4%


You can't say the benefit is not paying 20% because Paypal doesn't charge that either. 

I was thinking about advertising this payment option on my website.. but why would I? I get no benefit from this, it only takes more. 


Help me understand what I'm missing.




Community Guru
Petra R Member Since: Aug 3, 2011
93 of 176

Crystal H wrote:

I'm not seeing the benefits

Don't use it then





Active Member
Crystal H Member Since: Sep 16, 2015
94 of 176


**Edited for Community Guidelines** If you had fully read what I was asking, I was asking for clarification on what I was missing; what's the purpose. 


It's actually something I wanted to use and advertise on my website I just wanted to know what the benefits were because it seems like since we are bringing them money that we otherwise wouldn't/don't have to - there should be something to help us. Or perhaps someone heard about new features coming down the pipeline that I am unaware of. 


I'm sure others have wondered as well. 


Aleksandar D Moderator Member Since: Mar 23, 2019
95 of 176

Hi Crystal,


Freelancers have told us they’d like to have one secure place to invoice clients and receive payments. Direct Contracts makes it easy to get paid by your clients who don’t have a full account on Upwork and just need access to review your invoices and make payments on fixed-price contracts. With Direct Contracts, you also get the protection of escrow and if a dispute arises we will be happy to help. 


Additionally, you may want to check out this help article for more information on Direct Contracts.


Thank you.

~ Aleksandar
Active Member
Crystal H Member Since: Sep 16, 2015
96 of 176


I appreciate the response. I did know about the help article beforehand, but I didn't know that other freelancers were requesting it because they wanted one place for invoice and payments. That was never an issue for me, but I do see the benefit ( for them ).


I appreciate the answer! Smiley Very Happy

Maybe in the future, there will be a feature that will help me too. 



Active Member
Geoffroy L Member Since: Jun 18, 2019
97 of 176

Hi, I got this error when trying to creating the contract:

We’re sorry to inform you that Direct Contracts are currently not available in your country.


Why I'm having this issue? It's not the first time I'm using the direct contract feature.



Active Member
Hazem A Member Since: Jun 10, 2020
98 of 176

Hi my client can not fund money to me through direct contract it says ¨We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute¨ when he requests a code to be sent to his email

Valeria K Moderator Member Since: Mar 6, 2014
99 of 176

Hi Hazem,


I see that you've already submitted a support request about this issue. The team will check the error and update you as soon as possible via the same support request. 

~ Valeria
Active Member
Shihab M Member Since: Mar 19, 2019
100 of 176

after sending the direct contacts payment to the client, he unable to pay. he is trying to pay me but service showing attaches result. need suggetion

**Edited for community guidelines**