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Direct Contracts now live for all freelancers

d2bbbe24
Active Member
Rida E Noor G Member Since: Dec 20, 2020
331 of 357

There is no option to request payment from client in direct contract. I dont know why it is not giving me option. I have completed the work and now want to submit it but i cannot find the option anywhere.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
332 of 357

Hi Rida,

 

There's no request for payment on Hourly contracts. Once your hours have been submitted for an invoice, payment will be reflected in your Upwork balance the following Friday as long as your client doesn’t dispute the hours. You can check this help article for more information.


Thank you.

~ Aleksandar
Upwork
d2bbbe24
Active Member
Rida E Noor G Member Since: Dec 20, 2020
333 of 357
Hey!
Thanks for your response, also can you let me know how can I submit my
hours on direct contract. I have logged the hours currently and there is no
payment schedule set. Can you guide me regarding this?
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
334 of 357

Hi Rida,

 

You can log hours by going on the contract page and clicking the 'Edit Hours' button as shown in this screenshot. In the popup, add the hours and click on the green 'Save' button.

 

Thank you.

~ Aleksandar
Upwork
david_goder
Active Member
Davit G Member Since: Dec 15, 2018
335 of 357

I started a direct contract with my client, who deposited an exact amount of money needed to complete the project in some amount of hours. the credit card that he used does not have any more money left on it to be charged. is it possible for me to get paid from the already deposited money without having to have a surplus on the credit card?
Thanks.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
336 of 357

Hi Davit,

 

There's no option to do that. In order to start an Hourly Direct Contract, the client is required to make a deposit into Escrow. This is simply a deposit that allows the contract to start, not the actual funds that go to you, the freelancer. The deposit will go back to the client once the job is complete and is closed.

 

Thank you.

~ Aleksandar
Upwork
31fe4060f9af9b6c
Active Member
Luke M Member Since: Jun 9, 2021
337 of 357

 Hi, I have been sent a contract from 2 freelancers on upwork, which i am happy to pay for, and as i am in the UK my bank is not listed to pay via bank transfer so i have tried to pay by card and Upwork refuses the transaction. 

I have confirmed with my bank that payment is being accepted by bank, but upwork wont allow the payment to go through. It is over $5,000 but does this matter? Please advise why my payments are not being accepted when all of my bank details are correct. 

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
338 of 357

Hi Luke,

 

I checked and it looks like the charge is being declined from your bank's end. I suggest that you try with another card to see if that helps.

 

Thank you.

~ Aleksandar
Upwork
31fe4060f9af9b6c
Active Member
Luke M Member Since: Jun 9, 2021
339 of 357
Hi,

I have checked with my bank, and they said it definitely isnt them, They
tried to process the charge but it was declined by upwork.

I cant try with another card, as only have the one.

please advise what to do next?

Kind regards

Luke
aitzaz_nasir
Active Member
Aitzaz N Member Since: Jun 11, 2021
340 of 357

I created the direct contract and sent it to my client. When my client tried to pay the money a technical issue occurs.

 

Error: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

 

We tried every possible solution. We tried by changing browsers, by changing devices, and by clearing caches. But in the end, we only found error, error, and error.

 

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