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Direct Contracts now live for all freelancers

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
41 of 253

Hi Sohan,

 

This error may occur when a client signs up on Upwork.com for an account, and since Direct Contracts are only for non-Upwork clients they would get an error when sending a Direct Contract. We can have someone from support contact you via email to assist you further.

~ Valeria
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nicola1979
Ace Contributor
Nicola P Member Since: Jun 20, 2015
42 of 253

Hi Valeria!

"...since Direct Contracts are only for non-Upwork clients..." this means I can't send a direct contract to an existing client already on Upwork after 2 years from our first job?!

If this is true, I suggest you to change this asap. I really don't understand who had this really bad idea.

 

I will have in July a new job for an old client (2+ years from first contact on Upwork), amounting between $6,000 and $7,000 in total. I wanted to use a Direct Contract for this one but:

 

1 - I need to know asap if I can do it, because she is a client already registered on Upwork.

2 - Please remove the $5,000 limit for a Direct Contract, or I have to make different contracts instead of different milestones.

 

Otherwise, I will have to handle everything outside Upwork and directly with the client, and Upwork will not get any fee from me for this contract. I'm sure I am not the only one in this situation, therefore Upwork has only to lose if they don't accept direct contracts for clients already registered in Upwork.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
43 of 253

Hi Nicola,

 

Unfortunately, Direct Contracts cannot be used with clients who already have an account on Upwork. This feature is designed to be used by select freelancers on Upwork when working with clients who do not have, nor want, an Upwork client account.

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nicola1979
Ace Contributor
Nicola P Member Since: Jun 20, 2015
44 of 253

Hi Vladimir,

thank you for your quick response.

I find this decision not good for anyone, not for freelancers, and not for Upwork.

I hope this will be reconsidered.

Can you forward my feedback, please?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
45 of 253

Hi Nicola,

 

We appreciate and regularly share the feedback we see on this thread with the team.

 

Thank you!


~ Bojan
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craftandsew75
Active Member
Ruby B Member Since: Jan 19, 2020
46 of 253
This is where confusion kicks in. I would like to know why Upwork has 2 contracts running instead of the DC in the first place. Most online work platforms DC style setups and have all monies deposited in Escrow and ONE billing fee, totted up at the end of the contract, so no intermittent billing after a week, 2 weeks etc...so you know exactly where you are and how much you'll be paid per job.
albert_samuel
Active Member
Samuel A Member Since: Dec 18, 2018
47 of 253
I used the direct contract feature yesterday to work and receive money.

My client paid (he shared a screenshot with me), but I still haven't received it (my profile still shows 'payment requested')

Can you tell me what's wrong?

I'll appreciate your response
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
48 of 253

Hi Samuel,

 

Could you please ask the client to try again? It doesn't look like the payment was released. 

~ Valeria
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albert_samuel
Active Member
Samuel A Member Since: Dec 18, 2018
49 of 253

He sent the money

 

**edited for Community Guidelines**

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
50 of 253

Hi Samuel, 

I'll go ahead and look into this and I'll come back here once I have more information regarding your concern. 


-Avery
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