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Direct Contracts now live for all freelancers

Community Leader
Mohammed G Member Since: Jan 13, 2016
71 of 176

No, Direct Contracts are not included in your profile.

You can read more info here.

Active Member
Mrigaya S Member Since: Jun 1, 2020
72 of 176



I received a query from one of my clients regarding direct contract.The client is not on upwork and hence I am posting question on his behalf.

Can the direct contract invoice from upwork be used for tax purpose and be shown in his account keeping books.


Thank you.

Valeria K Moderator Member Since: Mar 6, 2014
73 of 176

Hi Mrigaya,


When the client releases the payment, they'll receive an email to confirm that. They can keep the invoice/project receipt attached to that email for their records. Your client may need to seek tax advice from an independent tax advisor based on their particular circumstances though.

~ Valeria
Active Member
Achala D Member Since: Jun 4, 2020
74 of 176



I tried to get a clients payment through Upwork direct contracts. But the Client said payment is not processing. The client is from UK. Couldn't find anywhere to contact the support team. The image of payment processing failure that the client sent me is attched herewith

Active Member
Innocent K Member Since: Jun 2, 2020
75 of 176

Hello Jason, 

I have been trying to use the direct contracts feature but it is not working. 

I have attached a screenshot for the error


Please let me know if the problem is on my side. 

Thank yo

Active Member
Oyeyemi Member Since: Mar 6, 2020
76 of 176

Hello, I tried creating a direct contract for a client (Not registered on Upwork). After filling all fields and setting milestones, I get the error  "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute" at the top of the contract registration page. Please can I get some help to fix this?


Thank you.

Joanne Marie P Moderator Member Since: Nov 26, 2017
77 of 176

Hi Oyeyemi,


I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

Active Member
Oyeyemi Member Since: Mar 6, 2020
78 of 176

Hello Joanne,

Thanks for reaching out. I will wait while this gets resolved. 


Thank you.


Active Member
Samuel A Member Since: Dec 18, 2018
79 of 176

I've been trying to send to my client outside Upwork an invoice to my client via the direct contract feature but it's been telling me this:

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

Could you work on this please? It's been happening since Monday
Goran V Moderator Member Since: Mar 24, 2017
80 of 176

Hi Samuel,


Please ask your client to clear their cache and cookies or log in with another browser to accept the contract. Thank you.