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Direct Contracts now live for all freelancers

albert_samuel
Active Member
Samuel A Member Since: Dec 18, 2018
81 of 347
Hi!

I've been trying to send to my client outside Upwork an invoice to my client via the direct contract feature but it's been telling me this:

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

Could you work on this please? It's been happening since Monday
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
82 of 347

Hi Samuel,

 

Please ask your client to clear their cache and cookies or log in with another browser to accept the contract. Thank you.

~ Goran
Upwork
albert_samuel
Active Member
Samuel A Member Since: Dec 18, 2018
83 of 347
Thank you Goran.

Although, it's clear you didn't understand my message.

I can't send an invoice at all.

When I click on 'create contract', it shows this:

"We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute."

Better explained?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
84 of 347

Hi Samuel,

 

I`m sorry about the confusion. Could you please try the same steps from your end and let me know if you`re still experiencing the same problem? Thank you.

~ Goran
Upwork
albert_samuel
Active Member
Samuel A Member Since: Dec 18, 2018
85 of 347
Still experiencing it.

check attached image
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
86 of 347

Thank you for the confirmation, Samuel.


Our team will reach out to you via ticket as soon as possible and will assist you further with your direct contract.

~ Goran
Upwork
albert_samuel
Active Member
Samuel A Member Since: Dec 18, 2018
87 of 347
Thank you.

I'll appreciate that
u616507
Active Member
Temitope K Member Since: Feb 20, 2019
88 of 347

Hello,

 

I have been trying to create a direct contract for days now, at first in went, but after the first contract was completed and i tried creating another, it keeps telling me "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute", very frustrating.

 

PLEASE HELP! ... it has been on for days now.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
89 of 347

Hi Temitope,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
90 of 347

Hi Temitope, Oyeyemi, Samuel, Innocent and Achala,

 

Thanks for your questions. Currently, Direct Contracts are only available to freelancers and their clients in certain countries. If you attempt to sign up and you or your client are not eligible due to the country you live in, you’ll see this message: We’re sorry to inform you that Direct Contracts are currently not available in your country." Note that the message has been recently updated. We hope to expand Direct Contracts to more countries in the future.

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