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Direct message before hiring- new beta test

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Ace Contributor
Arul R Member Since: Sep 8, 2016
41 of 76

This came out of the blue. Was surprised to see "I'm Reaching Out" messages.

 

It is nice that Upwork wants freelancers to convert clients sitting on the fence to actually commit. More jobs for everyone.

 

It also opens the door for freelancers to upsell other services. Freelancers should be happy.

 

I would be more happy if Upwork rewards freelancers who convert well with lower service fees

 

I would also like a feature added to this where the freelancer can create an offer(invoice) for the job and the client can just approve it. So we can get cracking with the job instead of client struggling with creating an offer.

Good move overall.

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
42 of 76

Hi Arul,

 

Thanks for sharing your suggestion with us. I will make sure to send it to our team for consideration.

 

Thank you!

~ Aleksandar
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Ace Contributor
Md Ashifur R Member Since: Mar 12, 2015
43 of 76
Yesterday I got a direct message from an unknown Upwork Plus client and my first impression was like what?!🤔 How come an unknown client directly message me without posting any job?!🙄 [I didn't know a feature like direct messaging exists]

Well! We're discussing about the project details!😎 Let's see how it turns out!😉

Thank you Upwork!😍 Make this feature permanent!🙂
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Active Member
Pei Z Member Since: Nov 12, 2014
44 of 76

I have received a direct message yesterday, however, I'm not able to see any information about the client and there is no email sent to me regarding the client as mentioned in this post. This is really frustrating, as we freelancers have no clue about the client and the project before we can decide if we are interested in it or would like to spend time to talk.

 

Therefore, I have following suggestions:

1. Please provide freelancers with the access to the client's public profile page as well. I think this is fair and more transparent on both sides. This is not just for this beta function but as a basic feature for everyone.

2. Please set a few "required" fields when the client wants to contact the freelancers via direct message, for example, project description, budget, etc. This helps the client have a quality conversation with the freelancers. The message I received with a subject of checking my avaliabilies, but there is only one sentence in the message asking my nationalitiy. I was confused and I also couldn't see any information on this client but a name.

3. For any test or beta feature, could you please send out notifications to the freelancers in the future? I believe most freelancers don't come to community frequently like me, unless there are questions about the account. 

I experienced too many surprises (most are not good surprises) when I looked through Upwork before. Most recent surprise was my Top-rated badge was gone without any clue, it turned out your calcuation on profile completion has changed without a notice, then "My Feed" mysteriously doesn't provide the job feed of my skills listed but some other jobs. I also found my "12-month earnings" hasn't been changing for a long time, but my JSS dropped and stayed as that for over a month.

My point is, Freelancers are as important as the client to Upwork and we would like more transparency and right-to-knows.

Thanks.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
45 of 76

Hi Pei,

 

Thanks for sharing your experience with the feature and feedback about it with us. I'm going to forward it to the team. Additionally, we are going to check why you didn't receive the email notification about the message. It should contain the information about the client that you would see on a job posting. 

Also, I checked your stats and wasn't able to see any issues with your 12-months earnings. Are you still experiencing issues with that stat and with your Job Feed?

 

ETA: Pei, we checked and it looks like you have email notificatios for unread messages turned off on your account. That's the reason why you didn't receive the notification about this message. Feel free to re-configure the setting if you'd like to receive them.

Screenshot_4.png

~ Valeria
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Active Member
Pei Z Member Since: Nov 12, 2014
46 of 76

Hi Valeria,

 

Thank you for your attention.

I turned off that setting becuase I prefer not receiving the every unread message email. I use Upwork app, so I don't need the email to remind me everytime if I don't check the message in time. There will be a lot of emails. Is that possible to include client's info in the message box when they send DM?

 

Btw, my 12-months earnings has slight change today.

 

Thanks,

Pei

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
47 of 76

Hi Pei, 

Thanks for following up! Valeria is checking why the direct message didn't include other information about the client. 

I checked your account and it looks like you're already back in the Top Rated program, with a 94% Job Success Score. If you have other concerns, let us know by responding to this thread!


-Avery
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
48 of 76

Hi Soumya,

 

I see the agent explained in the ticket that the email notification didn't contain information about the client's Work History because the client is new. I'll also send you a PM with more information.

 

We have been testing this feature for a while with Enterprise clients and freelancers, who have reported it helps them connect with freelancers more easily and more quickly. Now it's also available to clients on Plus Membership.

~ Valeria
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Community Leader
Valerio S Member Since: Oct 13, 2017
49 of 76

Pei Z wrote:

I have received a direct message yesterday, however, I'm not able to see any information about the client. This is really frustrating, as we freelancers have no clue about the client and the project before we can decide if we are interested in it or would like to spend time to talk.


I think this is the biggest problem of this feature, not being able to see the client profile doesn't seem right and potentially very dangerous.

Every time I apply for a  job I check the client history, how much money they pay, feedbacks from freelancers, feedbacks to freelancers and so on, am I now supposed to make a decision without knowing anything about their Upwork experience? I'm more than happy to work with clients who are completely new to Upwork, but when I do, at least I know they don't have any Upwork history.

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Community Guru
Alexandra H Member Since: Jul 30, 2015
50 of 76

Nice for clients. Not so nice for freelancers. 

 

Recent conversation (roughly) on similar system:

Client: Hi!

Me: Hi! How can I help you?

Client: Do you do X? What would it cost me?

Me: [answer, mentioning pricing including discounts, timeframe, services, etc.]

... And the client was never heard from again.

 

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