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Re: Expanding Job Search Filters

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Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
1 of 28

We are introducing a new look to the job search page on desktops to visibly display available job filters on the left side of the job search page, instead of hidden behind a button at the top. We have found that although tucking our filters behind this icon looks clean, many were unaware of the available job filters behind it. With this change, we want to ensure freelancers are able to have easy access to all filters that are important to them when finding and searching for jobs. 

 

We are also testing out some new filters with more categories. We appreciate any feedback you have on job search filters as we continuously seek to improve your experience and help freelancers find the right jobs for them. 

 

Existing experience:


Screen Shot 2020-09-18 at 9.03.38 AM.png


New experiences you may see:


Screen Shot 2020-09-18 at 9.04.25 AM.png

 


Screen Shot 2020-09-18 at 9.04.01 AM.png

Tip: Once you have filtered your job search to your liking, click “save search” so that your filters will be saved for your next job search.

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Community Guru
Maria T Member Since: Nov 12, 2015
2 of 28

Hi Lena,

I keep seeing the old version Smiley Sad

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
3 of 28

Hi Maria,

 

Thank you for reaching out to us. Please note that we're rolling this out gradually so some users may not see the new experience right away.

 

~ Nikola

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Community Guru
Maria T Member Since: Nov 12, 2015
4 of 28

Nikola S wrote:

Hi Maria,

 

Thank you for reaching out to us. Please note that we're rolling this out gradually so some users may not see the new experience right away.

 


Hi Nikola,

Thanks for the information, but in the announcement Upwork is asking for opinions, if you want opinions, why not activate it for everyone?

So you will have real opinions.

 

I think that when Upwork decides to test some new feature, it shouldn't announce it in "Announcements".
This creates confusion and just leads a lot of people like me wondering why they can't see it.
To do the tests, in my opinion, they should privately contact the profiles that will have this feature active and seek their opinions.
Don't you think?

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Moderator
Nikola S Moderator Member Since: Jul 2, 2020
5 of 28

Hi Maria,

 

Thank you for following up. We frequently try out new features -- both big and small -- by conducting testing with a small group of users. This is the standard practice for most companies, and tests can sometimes last weeks or just a few days. In order to not impact or skew test results, we typically try not to share details about tests while they are ongoing. While we can’t address your questions about this test, we do want and appreciate your feedback. We will be glad to pass your comments on.

~ Nikola

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Top Rated Manager
Katrina B Top Rated Manager Member Since: Sep 3, 2013
6 of 28

Maria, 

Thank you for the suggestion. I agree we would get more feedback if we rolled it out to everyone right away! There is an important reason why we don't - we want to measure the usage of the two pages side by side to ensure we are increasing your success. We typically roll out these changes to 50% of people; wait several weeks to learn how many people engage with jobs, successfully apply to jobs and are hired; then roll out the new design to everyone if it's successful. We post on the community so that those who see the new version are not surprised, and so we can get feedback to start improving the design already. We would love to be able to incorporate some of the requested improvements we hear from you all by the time we roll out the new design to everyone. 

 

I hope that explanation helps.

 

Katrina

VP of Product

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Community Guru
Maria T Member Since: Nov 12, 2015
7 of 28

Katrina B wrote:

Maria, 

Thank you for the suggestion. I agree we would get more feedback if we rolled it out to everyone right away! There is an important reason why we don't - we want to measure the usage of the two pages side by side to ensure we are increasing your success. We typically roll out these changes to 50% of people; wait several weeks to learn how many people engage with jobs, successfully apply to jobs and are hired; then roll out the new design to everyone if it's successful. We post on the community so that those who see the new version are not surprised, and so we can get feedback to start improving the design already. We would love to be able to incorporate some of the requested improvements we hear from you all by the time we roll out the new design to everyone. 

 

I hope that explanation helps.

 

Katrina

VP of Product


Thanks for the reply Katrina.
The point is that you announce it to the public and, as we have already seen, that only brings confusion. And you can see it in the thread of the new profile design.
What I'm saying is that, since you choose 50% to test it and you don't want them to be surprised, you just have to get in touch with that 50% without making the test public.
Easy, right?

Top Rated Manager
Katrina B Top Rated Manager Member Since: Sep 3, 2013
8 of 28

You make a good point, Maria, that it would be helpful to contact just the 50% and get feedback from them. I also acknowledge that this has led to confusion in the past. I'm curious to hear from you and others - do you appreciate knowing about a change being launched, even if you don't have access right away? I imagine someone could post a screenshot of their job search experience in the community and if a second someone didn't know about the test, that second someone might be confused as well. Would you rather know or not know?

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Community Guru
Maria T Member Since: Nov 12, 2015
9 of 28

That problem has already occurred.
Some test that has been launched and had not been communicated by any means. Then someone shows up on the forums asking what happens.
Personally, I prefer to know. But as I say, this creates very long threads on the subject in question.
Perhaps when announcing it, it should be clear, very clear, in the first line and in red, that it is a test, that it is not active for everyone and that the data will be given once the test is finished. The latter is also must be very clear, because tests have been carried out that have not been sufficiently informed of their conclusion and have generated, again, huge threads.
My opinion, I hope someone else shows up and comments.

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Community Guru
Abinadab A Member Since: Sep 26, 2016
10 of 28
Red? We don't need more red please. 😊

Re: Personally, I prefer to know.

I think that's the whole point. Upwork doesn't want you to know so much personally that they are observing your behaviour for a test.

Remember, the act of measuring can often change the measurement itself.
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