Im Top rated but today did not get any payment and the contract was not on hold.
Usually I get payment up to 06:00 UTC or the contract is on hold but today nothing happened.
Anybody else with the same issue?
A explanation would be that I'm not any more Top rated, but the badge is still there or 06:00 UTC is not a dead line for hourly payments, that would also be the explanation.
We won't be able to share the details as we can't discuss other users' financial accounts or issues. In general, in order for an hourly payment to be released on Friday to a Top Rated freelancer, the payment has to be successful and not disputed on the client's side by the time we need to process it for Faster Payouts. If there are any issues at that point, it can't be released early. You will receive a notification if there are further issues with the contract. Thank you.
Is there any time up until these kinds of issues are being resolved?
Because I looked in my history, always everything until 06:00 UTC was sorted out, or the contract was on hold or payment was processed.
Just to know to what time to expect some solution to the problem.
If there are any issues with charging the client's billing method on time or the client disputes your hours, your payment will be delayed. Unfortunately, we won't be able to share more information about the client's account, however, you will receive a notification if there are further issues with the contract.