Find Answers Quicker with New Community Chatbot

[Lena E]

Hi Tanvin,

What browser are you using? We were having some issues with the bot opening in Chrome however, those should be resolved. 

Could you try closing and reopening your browser and then log into the Community and see if the bot works?

Thanks!

[Vladimir G]

Thanks for clarifying Rene and for the report Reinier, we'll try to replicate based on the information you shared and under the same conditions, and follow up with more information. The feature is working on my end as expected but we do want to ensure it's responsive for all users, which appears not to be the case on your end at the moment.

[Pat M]

Same with me.  Evidently my Chat Bot has had one (or more) too many and is passed out.

[Rene K]

Tried with another Mac (my MacBook) and same issue.

[Lena E]

Thanks for triaging this. We are working on fixing the issue that is affecting the bot opening. Unfortunately, it isn't consistent. Rene, when you have a chance can you try to access the bot again?

[Rene K]

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@Lena E wrote:

Thanks for triaging this. We are working on fixing the issue that is affecting the bot opening. Unfortunately it isnt consisten. Rene, when you have a chance can you try to access the bot again?

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It works, since yesterday I think. But now, it's me. I don't want to talk to the bot anymore.

Strong political disagreements.

[Lena E]

Haha! Ok Rene, well thanks for confirming.

[Rene K]

I think the bot got upset by my message, now it doesn't want to talk anymore. It doesn't respond to clicks anymore.

[Mary W]

Rene,  clearly you need to clear your cache and cookies.  That fixes everything, everywhere, for everyone.

[Tanvin S]

Vlad, actually there wouldn't be anything to show. What's happening when I click the chatbot is that absolutely nothing happens. The chatbot rectangle is there: