May 23, 2019 08:34:40 AM by Lena E
May 23, 2019 08:34:40 AM by Lena E
Since releasing Upwork’s Android app for freelancers and agencies in April 2019, our community has reported issues with receiving notifications for job invitations and new messages, or would only receive them once the app is launched.
This is because some Android device manufacturers like Xiaomi, Oppo, One Plus, Vivo, Lenovo, Huawei, Samsung, and a few others, customize their operating systems (known as stock ROMs). When the app is cleared on such a device, it kills the app and its background services, which ultimately disables push notifications.
If you’re experiencing issues with notifications, find your device brand below and try taking the following steps to manually enable the auto-launch feature for background services:
Samsung
Huawei
Xiaomi
Oppo
Vivo
Lenovo
Open Settings and select Background app management. Allow the Upwork for Freelancers app to start up in the background.
One plus
Please note: because this issue is specific to certain stock ROMs and is not a native Android feature, the terminology used by each manufacturer is different and the auto-launch settings page is located in different places for certain devices.
If the problem still persists, please let us know by leaving a comment on this post so we can help you resolve it. As always, if you have any feedback or suggestions for how we can make Upwork’s new Android app for freelancers and agencies even better, please let us know by leaving a comment below.
May 24, 2019 10:34:47 PM Edited May 24, 2019 10:53:02 PM by Rosalito U
Thanks, Currently using OPPO. hopefully. This Helps.
May 30, 2019 12:35:32 PM by Manbeena B
Jun 28, 2019 11:15:21 AM Edited Jun 28, 2019 03:39:07 PM by Bojan S
Hi Natalie,
I'll check this with our team and get back to you once we have more information. We appreciate your patience while we look into this.
Edited to add:
Could you please follow instruction shared here and let us know if it helped.
Thank you.
Aug 16, 2019 04:26:26 PM Edited Aug 16, 2019 04:27:36 PM by Vladimir G
Hi Kirill,
We appreciate your suggestion. We aren't aware of any plans to integrate the app with other tools or services. If anything changes in this area, we'll make sure to inform the Community.
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