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Freelancer IDV/ Phone Verification

Active Member
Zhuna V Member Since: Oct 19, 2015
11 of 14

What shall I do ?



I am new here. Upwork sends me a message saying I need to do a ID verification and with a link. But the link is only redirecting me back to the homepage of upwork after I logged in. 




The email I received:


 Your name has been manually reviewed by our staff and did not meet the criteria for acceptance. In order for your name to be accepted in the Upwork system, you will be required to complete the Upwork ID Verified process. Learn more about ID Verification.  Please proceed to ID Verification Page and follow instructions there. Your request will be processed within 48 business hours.



Vladimir G Moderator Member Since: Oct 31, 2014
12 of 14

Hi Zhuna,


Were you logged in when you clicked on the link? Please make sure you're logged in and try to follow the link once more.


Let me know if you get the same result and I will assist you with this.

Active Member
Jane S Member Since: Jan 31, 2018
13 of 14

I'm not sure why I'm not receiving the phone verification code as text message.  My phone number is correctly entered.  Any ideas?

Community Guru
Ryan C Member Since: Feb 3, 2017
14 of 14

Hello Jane,


I'm sorry to hear that. I just checked your account and I could see that your account is now phone verified. Thank you.