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Re: Frequently Asked Questions on TOS changes regarding information sharing and interviews

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Active Member
Aileen T Member Since: Feb 2, 2020
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Hi!

My client sent me a zoom link account for a pre-contract interview. Is it okay to accept it given the updated terms of service? I can't see if he has an enterprise badge.
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Amanda L Member Since: Jan 23, 2018
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If he does not have an Enterprise account then no. 

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Sami A Member Since: Jun 27, 2020
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I am bidding on a project where the client asked to show a website that I created. Can I share website links to show him my portfolio/work?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
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Hi Sami,

 

Yes! We know sharing your past work is important. That is why we are not prohibiting the sharing of external links to personal portfolios or other websites that provide examples of past work. We recognize that some of these links might include contact information and ways to identify and contact you outside of the Upwork platform. When you share these outside links, please remind potential clients to only communicate with you through Upwork until a contract is in place.

 

Thank you.

~ Aleksandar
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Sami A Member Since: Jun 27, 2020
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I want to know, can I share my email with my client? I am creating his website and I need to get a dropbox link + his email to attach with the forms on his website. Please let me know.

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Petra R Member Since: Aug 3, 2011
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Sami A wrote:

I want to know, can I share my email with my client? I am creating his website and I need to get a dropbox link + his email to attach with the forms on his website. Please let me know.


If you have already been hired then yes, absolutely!


If you have not been hired yet you should not be creating his website yet.

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Sami A Member Since: Jun 27, 2020
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Petra R wrote:

Sami A wrote:

I want to know, can I share my email with my client? I am creating his website and I need to get a dropbox link + his email to attach with the forms on his website. Please let me know.


If you have already been hired then yes, absolutely!


If you have not been hired yet you should not be creating his website yet.


Petra R wrote:

Sami A wrote:

I want to know, can I share my email with my client? I am creating his website and I need to get a dropbox link + his email to attach with the forms on his website. Please let me know.


If you have already been hired then yes, absolutely!


If you have not been hired yet you should not be creating his website yet.



He hired me. His website is complete, just a few details are remaining and I need to share email to complete my work.

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Community Guru
Preston H Member Since: Nov 24, 2014
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re: "He hired me. His website is complete, just a few details are remaining and I need to share email to complete my work."

 

If he already hired you, then share your email, phone number, Zoom, Skype, anything.

 

These new rules about keeping communication on Upwork ONLY APPLY to BEFORE a client has hired after a freelancer.

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Ryan M Member Since: Jan 2, 2018
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This is ridiculous.

Was the goal of the TOS change to make it more difficult for freelancers? Because it does.

 

Are you familiar with the law of unintended consequences?  Well, I know I won’t be responding to as many clients because it will just take too long and too much effort to schedule a call. 

 

But, I guess Upwork doesn’t care because it’s only freelancers time and energy that is being spent.

The fact that Upwork didn't have a Calendly replacement ready to go tells me that they obviously didn't think the TOS change through.  

Here is a tip, next time ask some of your stakeholders how a change like this will impact them before forcing it through.

 

That said, there are other ways to look at this, including they prioritizing enterprise work.

 

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Corey J Member Since: Jun 28, 2020
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Has the update taken effect? I can't see any notices anywhere, and all I got was one email a month ago. I thought clients were supposed to be notified?

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