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Re: Frequently Asked Questions on TOS changes regarding information sharing and interviews

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Community Guru
Pandora H Member Since: May 11, 2010
561 of 913

I've said this before, but next and everytime I bid on jobs from now on, I'm adding a line about the new TOS, and the link to the support page and TOS. 

 

Furthermore, if and when a perspective customer DOES get back to me, I will remind them, and ALSO point out it's something WE ALL are supposed to do. Anyone worth them hiring will be watching their own butt's exactly the same way.

 

 

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Community Guru
Pandora H Member Since: May 11, 2010
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Tatyana N wrote:

This new "no communication" outside of Upwork prior to contract just cost me an interview - I got an invite - submitted a proposal - then I was asked about my availability for an interview - I politely explained that we can talk, just thru Upwork platform - and the response was "I am withdrawing my offer to interview. Going with someone smoother. Have hired on the platform many times in the past".  

 

Horrible, just horrible.


 

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Active Member
McKay S Member Since: Oct 19, 2018
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Is anyone at Upwork going to be held accountable if this goes terribly wrong?

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Active Member
Tatyana N Member Since: Feb 13, 2019
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Highly doubt it. It was Upwork Plus Client and an ongoing project as well. Obviously, the client might not have been aware of the change - and he is right - there were no problems before with using whatever means of communication we chose. It just rubs me the wrong way that it could have been a new freelancer losing a chance to even interview over this. Would be interesting to see if anyone gets hired
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Community Guru
Steven E. L Member Since: May 5, 2015
565 of 913

Tatyana N wrote:
Highly doubt it. It was Upwork Plus Client and an ongoing project as well ...

uh oh. I don't think the new contact rules apply to Plus Clients.

 

(not that the burden to sort this nonsense out should fall upon the freelancer)

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Active Member
Tatyana N Member Since: Feb 13, 2019
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The new rules apply to Plus clients as well - it’s the Enterprise clients that are excluded.
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Tatyana N Member Since: Feb 13, 2019
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What is also super irritating is that it had NOTHING to do with my skills.
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Active Member
Francisco S Member Since: Apr 24, 2020
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I am pretty sure this was asked before, but i can not find it. Suppose, I already finished a project with a client, and contract was closed; if we start a new discussion for a new possible job, can we share contact details? Or we still need to wait until a contract is in place?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
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Hi Francisco,

 

Yes, if you have had a contract with this client before on Upwork, you may use any communication methods you choose, even if you don't have an active contract with them at the moment.

~ Valeria
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Active Member
Alexander S Member Since: May 10, 2019
570 of 913

I have a question regarding how this is actually being rolled out?

 

The other day (as a freelancer) I was talking to a client and had a chat with him on Skype. It was a screw-up by me (I got the dates of the new rule rolling out mixed up), and once I realized immediately contacted Upwork support, apologized and explained it was a genuine mix-up. They were super cool about it and realized it was an accident and that, as it's going into place there are going to be probably many cases liike mine.

 

However, when the client and I were in talks in the Upwork chat - both mentioning Skype multiple times - there no was popup, nothing to "remind" either of us that it's now against TOS to take conversations off Upwork etc.

 

I, myself, am now fully aware - but the client also indicated he received no popups or warnings either. I also have a client account as I do the odd bit of hiring as well, and when I listed two jobs a couple of days ago there was ZERO messages/warnings saying... "you must keep communication on Upwork, please remember this etc."

 

Am I missing something here? As I said, I am now FULLY aware that it's against TOS and won't be repeating my mistake. But what are you doing to warn the clients and make SURE they realize they can't just ask freelancers for their Skype ID. In the majority of cases, I can't see clients being too attracted to working with me if it's ME that has to say "sorry, can't chat to you on Skype because of Upwork's rules - read the TOS". I feel Upwork should be making this ABUNDANDLEY clear to clients both when creating the job and when talking in Upwork conversations.

 

Thanks

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