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Re: Frequently Asked Questions on TOS changes regarding information sharing and interviews

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Community Guru
Filip K Member Since: May 22, 2017
541 of 783

Seems nobody from Upwork officialy confirmed that clients are informed, as well as freelancers, about changes of ToS. So, I just started pasting the clients this thread when they ask for an interview outside Upwork.

I politely tell them it's against new ToS provided by Upwork and send the forum links. 

What else can I do? Smiley Happy




I've seen things you people wouldn't believe. Attack ships on fire off the shoulder of Orion.
I watched C-beams glitter in the dark near the Tannhäuser Gate.
All those moments will be lost in time, like tears in rain. Time to die.
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Ace Contributor
Tony S Member Since: Jun 22, 2015
542 of 783
I'm now telling prospects to use internal voice feature instead of zoom,
but none of them know about TOS changes... One knew, but he understood that
as a RECOMMENDATION, not a requirement.
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Active Member
Alexander S Member Since: May 10, 2019
543 of 783

Come on Upwork,

 

I respect your platform, I appreciate it gives me a place to do business and - essentially - provide for my family and I...

 

But if you're going to make SUCH a big change (and believe it or not, telling clients we're unable to talk to them off the platform for most freelancers is a MAJOR change) you've got to making sure you're informing clients - and if you have been, clearly you've not been doing a good enough job.

 

Look at the last 5 or 6 messages, EVERY single message is discussing the fact that clients aren't being notified. You're asking us to (some SIGNIFICANTLY) change our entire onboarding/closing method, I think the very least you guys could do is make sure that you're safeguarding US as freelancers so we're not penalized unfairly by clients who don't know about the TOS change/aren't taking it seriously.

 

Is it really that hard to put something like a yellow highlighted bar at the top of every new message screen making it incredibly clear it is AGAINST TOS for freelancers (and clients) to take comms off platform before a project is started. I feel that this is somethihg which would take a minimal amount of time to implement and would get the message across to clients - many of whom are LITERALLY unaware of the change.

 

Please work with us on this; we're trying our best to adapt and abide by your new changes, it would be great to see you listening to the community, especially when - for many of us - this is (virtually) our sole income source.

 

Thank you, and I'm not having a dig - just frustrated that it's clear clients aren't getting the picture.

 

Alex

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Active Member
Ahmed S Member Since: Sep 29, 2019
544 of 783

Hello, a lot of clients want to communicate through Zoom, Google, or some other platform before the actual contract. What we should do in this case? I lost 3 clients after telling them that I can't join their Zoom meeting because of Upwork rules. Can you give me any advice?

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
545 of 783

Hi Ahmed,

 

Thanks for your question and I'm sorry to hear about your experience. Thank you for following Upwork TOS. You can continue to work in line with Upwork TOS and share the information with clients who request to take communication/contract off the platform. We also encourage you to let us know if a TOS violation has happened by using the “Flag as Inappropriate” option throughout the platform. You can learn more about user reporting here.

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Community Guru
Maria T Member Since: Nov 12, 2015
546 of 783

Vladimir G wrote:

Hi Ahmed,

 

Thanks for your question and I'm sorry to hear about your experience. Thank you for following Upwork TOS. You can continue to work in line with Upwork TOS and share the information with clients who request to take communication/contract off the platform. We also encourage you to let us know if a TOS violation has happened by using the “Flag as Inappropriate” option throughout the platform. You can learn more about user reporting here.


Sorry Vladimir, I know you are only the messengers, but this?
Ahmed is telling you that he has lost 3 potential clients for "following the TOS", and the only thing you can think of is to congratulate him for doing it?
Surely he is now very happy for your congratulations!

 

And I name only Ahmed, for not naming the others who have commented the same.

 

Really, doesn't anyone upstairs in Upwork realize this is a ***?

We will have to start counting customers who have fled due the new rules (rules that they don't know, although supposedly they were informed)
Perhaps, with real numbers, someone deigns to appear here and apologize for the error.

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Community Guru
Bojana D Member Since: May 2, 2011
547 of 783

Maria T wrote:

We will have to start counting customers who have fled due the new rules (rules that they don't know, although supposedly they were informed)
Perhaps, with real numbers, someone deigns to appear here and apologize for the error.


They won't because they're not the clients Upwork cares about. The ones they actually care about are included in the exception.

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Community Guru
Pandora H Member Since: May 11, 2010
548 of 783

Bojana D wrote:

Maria T wrote:

We will have to start counting customers who have fled due the new rules (rules that they don't know, although supposedly they were informed)
Perhaps, with real numbers, someone deigns to appear here and apologize for the error.


They won't because they're not the clients Upwork cares about. The ones they actually care about are included in the exception.


Bojana is correct. This is why they will not answer the "what do we do when the interview tools don't work" question. I've stopped asking for anything in all these threads. 

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Community Guru
Maria T Member Since: Nov 12, 2015
549 of 783

@Pandora and @Bojana, I know you are right, but that does not make that all this seem a stupid nonsense to me.
Freelancers are reporting that clients don't want to know about this.
I think I'll give up too!

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Active Member
Christy E Member Since: May 20, 2017
550 of 783

Pandora H wrote:

Bojana D wrote:

Maria T wrote:

We will have to start counting customers who have fled due the new rules (rules that they don't know, although supposedly they were informed)
Perhaps, with real numbers, someone deigns to appear here and apologize for the error.


They won't because they're not the clients Upwork cares about. The ones they actually care about are included in the exception.


Bojana is correct. This is why they will not answer the "what do we do when the interview tools don't work" question. I've stopped asking for anything in all these threads. 


A potential client sent their phone number today for a quick call on a time-sensitive project. After I explained the new TOS, we tried to connect 4 times through the system without success. I called Upwork's support to ask what I should do in these situations and was told to:

 

1.  Make sure that my browser is the most updated version.

2.  Ask the potential client to make sure they are using the most updated version of their browser.  (They can call Upwork if they don't know how to check this.)

3.  If it still isn't working after this, then we should both contact Upwork for further assistance.

 

I asked if we could simply pick up a telephone after making a good-faith effort to connect through the system, and the rep replied, "If both browsers are updated then it should work." Sigh.

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