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Frequently Asked Questions on TOS changes regarding information sharing and interviews

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Community Guru
Wes C Member Since: May 3, 2019
111 of 894

Joao S wrote:


Does anyone know if being blocked by a client can have any type of negative impact on you?



No, it will not.

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Community Guru
Robin H Member Since: May 28, 2019
112 of 894

You don't want to work with this client anyway. 

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Active Member
Madhusudan B Member Since: Aug 1, 2018
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I am really appreciated for good content and feel love and thanks to helping me with these nice comments 

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Ace Contributor
Shahid H Member Since: Oct 31, 2019
114 of 894

As we all know that there has been a change in terms and conditions of Upwork that we can't communicate with a client out side upwork unless the contract has been awarded, but but if contract got started and gets closed due to any issue. Can we still not communicate outside Upwork using Skype or google meet or any other platform to resolve issues ?

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
115 of 894

Hi Shahid,


If you have had a contract with a client before on Upwork, you may use any communication methods you choose, even if you don't have an active contract with them at the moment. However, something to keep in mind is that when communications stay on our platform we can better track, verify, and help address any issues that emerge. I'll share with our team your suggestion to clarify this point in our Help articles. Also, we do have systems in place to detect any potential attempts to circumvent Upwork TOS and procedures in place to ensure users are working in line with our TOS.

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Ace Contributor
Shahid H Member Since: Oct 31, 2019
116 of 894

We just wanted to have communication to sort out the closed contract matter and not to work out side upwork which i would never prefer so if in case we used any other communication method with a client with whom we have worked and wan to revive the contract i assume that would not be an issue?
Also the reason why we feel to use other method is that we had few people who are not on Upwork but their engagement in the meeting is must. How can we tackle that? Even if a new contract has not been started with new client?

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
117 of 894

Hi Shahid,

 

Thanks for the follow-up.

 

Regarding including non-Upwork users to your conversation in Messages, while we're working on enabling a direct option, at the moment this can be achieved in two ways. They can 1. create Upwork accounts and get added to the client's team and subsequently to your message room (presuming they are part of the client's team) or 2. you or your client can provide the phone number and pin code so they could join the call via the dial-in option. In the latter scenario, non-Upwork users will be able to participate in video/voice calls but won't have insight or access to your written conversation in Messages.

 

Thanks again for following our TOS, let us know if you need further advice or assistance.

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Community Guru
Rafsun S Member Since: Feb 10, 2018
118 of 894

In 3 days, 103 Pages had passed on this original post. There are lots of Freelancers and Clients shared their opinions.
Maybe more than 95% of people just shouted against it as a bad decision. Here, you didn't change anything except the NDA process which was the funniest force to both Freelancers and Clients. But it's good that you have changed it and permitted it before accepting a job.

In a word, you have restricted all kinds of communication ways...even sharing an e-mail address during the interview for the reason of your insecurity. And today I installed UW mobile app. That was horrible. I even can't enter the messages there and everything was too slow...like a snail. Also, I didn't find any video call options neither from desktop or mobile (I failed to enter in messages from the mobile app) I uninstall that and was thinking, how come a company can have such a bad App! Even any unknown company has a better app than yours.

As a Freelancer of Upwork, I never contacted any UW clients or any UW clients had never contacted me outside of Upwork. Yes, sometimes, I might need to talk/chat with them via Email, Whatsapp/Skype especially when I was outside of my studio. But we were always contracted through Upwork and as a commonsense, it's safe to get the money from the clients via Upwork. Personally, I can't even think to get money from the outside of UW...simple reason...there is no guarantee to get payment from outside of UW without a milestone. So I can't even think about that. So whatever the media we choose for the communication, we must have to come here for the deal...for getting the money guarantee. Upwork will never miss a 20% commission.

Honestly, I can manage it without using other communication media. But I really have a major problem if I can't share my email address during the interview if a client is not able to share their Gdrive/Dropbox links without email ID. Though I am not clear what do you mean by "We also have Dropbox integrated already in Upwork Messages". Please note that there needs to create a link for GD/DB and there are many clients who are not able to create and share properly the GD/DB links. I taught many clients how to create GD/DB links. At the same time, I failed to teach them this simple thing. The client asked my E-mail ID and I needed to share my email ID in the UW message in those cases. I can't accept any job without checking the client's sources. Avoiding those clients or Flagging them as Inappropriate only because of asking an E-mail address can't be a good way. This thing will make the process harder and you might lose potential clients. This is a very major thing UW should think about. Please don't submerge yourself in your imaginary insecurities.

Again especially when we are at the outside, your app or browsing from Mobile Chrome is not comfortable. your app is useless and browsing from chrome or others is a long process. You should have a Mobile App which can show a notification (messages/offers/invitation) after turning on the internet connection like messenger, WhatsApp or other media have. It's okay when we are on the PC but it's not okay when we are outside... on the mobile.

I am not sure but I guess, you are suspecting the clients who are posting jobs but not hiring. I guess you are thinking those clients perhaps hiring from the outside. They might or they might not...who know? But blocking everything will not give you anything positive. You will lose Freelancers and clients.

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Ace Contributor
Adam P Member Since: Jul 3, 2015
119 of 894

Hey Rafsun,

I don't think Upwork has a problem with you contacting actual clients off the platform.
They have an issue with you sharing and communicating off the platform with potential" clients.

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Ace Contributor
George S Member Since: Jun 2, 2011
120 of 894

I haven't read all messages so not sure if this has been mentioned, but one further thing that comes to mind is that this new rule makes it impossible to perform any due diligence / know your client (KYC) on prospective clients that must be done before entering a contract. This is potentially illegal in some countries or circumstances. I have personally been asked on a number of occasions by both my bank as well as anti money laundering authorities to provide both my due diligence procedures for prospective clients and certain due diligence reports on my past clients. So next time that they ask me I'll have to say that I'm not allowed to get identification details about the client before entering into a contract?! My bank won't be happy about that for sure. Do you even realize the gravity of this? Are we supposed to enter into a long term contract with a client and not be allowed to fully identify the client beforehand?

 

As I think has also been mentioned by others, there is also the issue of Tax. When I work with fellow EU clients, I need to ask for the VAT status and if they are VAT registered I need to check the validity of their VAT number (which includes identifiable details) before starting the contact as that will determine whether my rate should include VAT or not.

 

Does it seem that with the new exceptions you are now allowing identification details to be shared? ..I really cannot make any sense out of this. By the way, you can write as many exceptions as you like in this forum but unless they are specifically written down in the Terms and Condition document these exceptions don't really apply. So hopefully there will be a clear list of exceptions in the ToCs