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Highlighting Top Talent to Quality Clients

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Upwork Staff
Iliana M Upwork Staff Member Since: Jan 30, 2018
1 of 70

In 2019, we heard from some of our top talent - experts in their fields and committed Upwork users - that they would like additional ways to stand out on Upwork. They especially want better access to quality opportunities from quality clients, mainly from businesses that have large, consistent projects. We’re excited to let you know that in 2020, Upwork is committed to moving forward this vision and will experiment with various ways to make this possible. Our team’s roadmap includes ideas like:

 

  • Leveraging experts to assess talent in specific categories (e.g., graphic design, UX/UI design, software development, etc) 
  • Creating additionals tiers to identify talent that has received great feedback on large contracts (e.g., $10k contracts) or has achieved a certain category-specific threshold in earnings on Upwork (e.g., $30k)
  • Allowing freelancers to post testimonials from past clients; and conducting checks to verify those testimonials
  • Automating profile creation so that new talent can easily add their past work history
  • Automating portfolio uploads from Behance
  • And much more!

 

We will begin testing the first two ideas above soon. The initial tests will be short-term with limited participants to inform our future direction. When we have improvements that are ready to be rolled out to a broader audience, we’ll let you know.  

 

We’re thrilled to have the opportunity to improve the Upwork experience for skilled talent like you so you can get paid more and work with top clients. We would love to hear from you on this topic and would particularly like to hear from you on these questions:

 

  • What type of work do you do?
  • How could Upwork help clients identify top talent in this type of work?
  • What are your goals as a freelancer or independent professional?
  • If you could wave a magic wand, what would a typical week look like for you on Upwork? 
  • How could Upwork better help you achieve that success?

 

Thanks!


Iliana Montauk, Product Manager

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Community Guru
Abinadab A Member Since: Sep 26, 2016
2 of 70
My comment is on point 3).
I'd say, ditch it.
You can't verify testimonials from LinkedIn. They are largely fake.

The most waterproof kind of testimonial is that which happens after a contract in which money exchanged hands, as verified by the platform concerned.

Such as on Upwork and other freelance platforms.

If you must bring in feedback from other places, you can build a feature to import from other freelance sites. But not LinkedIn.

Just saying, cos I saw some freelancer in that beta-testing subset of yours who had on his profile too much praise-singing that appeared to have been imported from LinkedIn.

And of course, there's always a mismatch between feedback on LinkedIn and that on Upwork.
LinkedIn is for jobs.
Upwork is for project/contracts (read: getting things done).
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Upwork Staff
Iliana M Upwork Staff Member Since: Jan 30, 2018
3 of 70

Thanks so much for that speedy feedback, Abinadab! I'll share it with the product manager working on the testimonials feature.

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Active Member
Atul T Member Since: Aug 30, 2017
4 of 70

totally agreed people will get unverified reviews from other sites

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Active Member
Rochelle H Member Since: Sep 24, 2017
5 of 70

Abinadab A wrote:
My comment is on point 3).
I'd say, ditch it.
You can't verify testimonials from LinkedIn. They are largely fake.

The most waterproof kind of testimonial is that which happens after a contract in which money exchanged hands, as verified by the platform concerned.

Such as on Upwork and other freelance platforms.

If you must bring in feedback from other places, you can build a feature to import from other freelance sites. But not LinkedIn.

Just saying, cos I saw some freelancer in that beta-testing subset of yours who had on his profile too much praise-singing that appeared to have been imported from LinkedIn.

And of course, there's always a mismatch between feedback on LinkedIn and that on Upwork.
LinkedIn is for jobs.
Upwork is for project/contracts (read: getting things done).

 

I completely disagree with this thought process. Many top talent have and have had jobs with employers outside of Upwork as an employee. Those employers, team leaders and even company founders leave reviews on Linkedin for you. I have reviews from founders  and heads of departments from  amazing companies - more reputable than most clients I've had on Upwork -  and I'd LOVE the opportunity to connect that info to my Upwork profile to help show potential quality clients who I've worked with as an employee. 

 

It's more "waterproof" as you say than the work experience section of your profile where you can add any ol thing without verification. Your referrals on Linkedin are associated with real accounts - that's easily verifiable. 

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Active Member
Frank G Member Since: Nov 1, 2017
6 of 70

Agree !

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Community Guru
Douglas Michael M Member Since: May 22, 2015
7 of 70

Iliana M wrote:
  • Automating profile creation so that new talent can easily add their past work history

Isn't profile creation already far too easy? Surely you're not thinking Upwork needs more (sheer numbers of) providers, and more handholding and enabling for wannabes?

 

We will begin testing the first two ideas above soon. The initial tests will be short-term with limited participants to inform our future direction. When we have improvements that are ready to be rolled out to a broader audience, we’ll let you know...  

 

Is there any hope you will do proper beta testing, and not the arbitrary/a priori/seemingly random A/B testing you do now?

 

  • What type of work do you do?
  • I'm an academic editor.
  • How could Upwork help clients identify top talent in this type of work?
  • No idea. This is a market Upwork seems clueless about. The idea floated above of identifying niche high performers by earnings might work to my benefit at the threshold mentioned.
  • What are your goals as a freelancer or independent professional?
  • Make as much money as possible with as little—though real and focused—effort as possible.
  • If you could wave a magic wand, what would a typical week look like for you on Upwork?
  • I'd get decent suggestions for prospects, rather than the random/misguided stuff I get now. 
  • How could Upwork better help you achieve that success?
  • Implement negative search terms. Integrate the various skill sets and descriptions scattered throughout the product into one informed dataset to rule them all.

[update: Negative search already exists, using the standard convention of the minus sign. I could have sworn there was a time it didn't work for me.]

 

Thanks!


Iliana Montauk, Product Manager


Thanks for asking. Thanks for listening.

 

Best,

Michael

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Community Guru
Wendy C Member Since: Aug 24, 2015
8 of 70

Considering the immense amount of stolen and/or plagiarized portfolio pieces already flooding the platform ... automating this section will only add to the problem.  Better to actually vet new providers and under-tested (say at the 12k earnings mark) current ones. 

 

 

 

 

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Upwork Staff
Iliana M Upwork Staff Member Since: Jan 30, 2018
9 of 70

Thanks for this feedback, Wendy!

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Upwork Staff
Iliana M Upwork Staff Member Since: Jan 30, 2018
10 of 70

Thanks so much for this honest feedback, Michael! This part was particularly useful and is something I'd love to work on:

 

  • If you could wave a magic wand, what would a typical week look like for you on Upwork?
  • I'd get decent suggestions for prospects, rather than the random/misguided stuff I get now. 
  • How could Upwork better help you achieve that success?
  • Implement negative search terms. Integrate the various skill sets and descriptions scattered throughout the product into one informed dataset to rule them all.

Could you share a few examples of:

 

- jobs you like

- random/misguided prospects you're receiving & where you're receiving them (email, invites from our Talent Specialists, etc)

- negative search terms you'd like to use

 

Also, would love to hear more what you mean by this: Is there any hope you will do proper beta testing, and not the arbitrary/a priori/seemingly random A/B testing you do now?

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