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Highlighting Top Talent to Quality Clients

Active Member
Jonan G Member Since: Nov 9, 2016
31 of 46

4. Remove Fixed Price entirely

 

Definitely not! As much as possible, I only do fixed price projects.

 

I need to hire outside help, such as voice over, storyboard artist - helps to have a fixed price in place.

Community Guru
Abinadab A Member Since: Sep 26, 2016
32 of 46

Thanks for that elaborate one, Sergey.

 

I second the motion Upwork should show client's full history since they also show freelancer's history. But NAY to

- showing applicants list

- showing who was invited by the client.

 

The vast majority of Upwork freelancers chose Upwork over other platforms specifically because of the privacy afforded in those areas.

Community Guru
Virginia F Member Since: Feb 15, 2016
33 of 46

@svspit wrote:

Iliana M wrote:

We would love to hear from you on this topic and would particularly like to hear from you on these questions:


- - - - 

​​What type of work do you do?
I do graphic design.

- - - -
​​How could Upwork help clients identify top talent in this type of work?

Looking from the experience of 10+years at odesk/upwork I can say it's difficult to do something here — in most cases low bidding people are chosen by the clients who do not look at JSS score, portfolio etc.
 
In rare cases client has someone who can tell if this or that graphic designer can do certain task. I was such a person at one of my contracts and I found suitable people quickly because I can see what this or that designer is capable of based on portfolio and feedbacks.
 
We see fake and copy pasted and stock portfolios, 
JSS is not an indicator - I see people with low JSS hired
Star rating is not indicator -  before the JSS - this also was not big deal for the client - they were hiring profiles with 3.5 and below rating
Top rated badge is not indicator - see above
What is matter is Rate
 
Thus, in addition to what is stated at this topcis start, I hardly ever think upwork can do something for graphic design field. All recent novations regarding the profile does not help. I see topics in this community where top rated freelancers say it's extremely difficult to be hired DESPITE all of the *good* things upwork did in last years.
​​
​Besides graphic design is so multi-disciplinary category - 90% of ​job posts in this field are about a specific skill - which means client have no ability to understand if this or that designer can do their job. A rough example here - a job post of the following content: I need a graphic designer who is doing t-shirts (you can replace t-shirts with much anything else) for billion years, if you do not have profile filled with t-shirts only, please do not apply.- - - -    

​​What are your goals as a freelancer or independent professional?
My dream is to move to the place with milder, much much better climate and I need a lot of money to accomplish this goal​ ​— means full-time work, preferably using upwork​.​ And of course to become better at what I do.

​​- - - -    

​​If you could wave a magic wand, what would a typical week look like for you on Upwork?

 
​40+ hrs a week of hourly job.
And I think a few invitations from clients, not from upwork talent specialists​, won't hurt.
- - - -       

​​How could Upwork better help you achieve that success?

 
1. Reduce your fees on both sides
 
2. Stop allowing low bidding and proposing low price jobs - let quality determine, not ridiculously low rates.
 
3. Become more transparent:
  • show applicants list
  • show who was invited by the client. I think it's quite easy to understand why do I need this thing - I won't apply for an expert job which has 5 people invited, 5 people with $5 hourly rate.
  • show full work history -  I see you have contracted most of the clients work history (to something like recent 50 jobs, or recent year or some other algorithm) and It's difficult to judge. My history is fully visible.
  • bring in JSS-like thing for the client - if history is hidden I can, at least, judge by some sort of a score because stars is not working here — one inadequate feedback could ruin client's rating. Each time I see low rated client posted good looking job I try to figure out if it's something that happens with the client all the time or one-time incident
  • remove hidden/private feedback feature for both sides - I would like to know who spoiled (and why) my JSS as well as I have to know who spoiled client's rating and why it's happened.
  • show client's spends on each and every contract - I would like to see what rate client can afford for what quality.
4. Remove Fixed Price entirely - the place where client can manipulate and fraud. I see hourly job posts where such clients want us to show them best fixed price, sometimes they state a certain fixed price inside of the hourly job post. This wastes my time.
Odesk was about Hour Worked — Hour Paid which I find best thing happened with remote and freelance work ever. So much pain is happening around fixes - just have a look through the freelancer community.
 
5. Do not let post jobs by those who have not verified payment method.
 
NO, NO, NO - I only work flat rate, and in 10 years, I have never been manipulated by a fraudulent client, most of whom posted their jobs with payment methods NOT verified. For a vast majority of freelancers, these two things are not an issue, nor do they cause any "pain".

Ace Contributor
Sergey S Member Since: May 6, 2015
34 of 46

Virginia F wrote:

- I only work flat rate, and in 10 years, I have never been manipulated by a fraudulent client,…

your particular experience is not relevant on community of 5 million freelancers.

As for me, I also have never been manipulated but Im not newbie here and know how to avoid such clients,

 

BUT

 

a lot of people do not like it.

 

Besides you simply can not negate the fact there are clients who want large work done for small money - fixed price is a good thing - they state budget someone form Bangladesh could afford to work for and than they ask more and more for this tiny sum. It's not new thing. Ive heard stories where developer made 1 month of work for $300.

 

Besides, fixed price in general does not give transparency - how do you as a freelancer calculate the price, whether your estimation it's not overpriced, do you work under fixed price entirely by yourself? and many other questions make me not to hire in fixed price terms. Frauds behind every corner of the fixed price thing, on both sides. It's just does not fair. Hour worked - hour paid.  Period.

 

How can you explain hundreds of hourly job posted with fixed price propose inside?

It's just attempts to cheat.

Community Guru
Virginia F Member Since: Feb 15, 2016
35 of 46

Sergey S wrote:

Virginia F wrote:

- I only work flat rate, and in 10 years, I have never been manipulated by a fraudulent client,…

your particular experience is not relevant on community of 5 million freelancers.

As for me, I also have never been manipulated but Im not newbie here and know how to avoid such clients,

 

BUT

 

a lot of people do not like it.

 

Besides you simply can not negate the fact there are clients who want large work done for small money - fixed price is a good thing - they state budget someone form Bangladesh could afford to work for and than they ask more and more for this tiny sum. It's not new thing. Ive heard stories where developer made 1 month of work for $300.

 

Besides, fixed price in general does not give transparency - how do you as a freelancer calculate the price, whether your estimation it's not overpriced, do you work under fixed price entirely by yourself? and many other questions make me not to hire in fixed price terms. Frauds behind every corner of the fixed price thing, on both sides. It's just does not fair. Hour worked - hour paid.  Period.

 

How can you explain hundreds of hourly job posted with fixed price propose inside?

It's just attempts to cheat.


Yes, there are clients who use a "bait and switch" model. I received an invite like that few weeks ago, and took the opportunity to educate that client that doing so was wrong. I am not saying that this practice is BS, because it is. That said, there are bad clients no matter how you work, and there will always be cheap clients who try and take advantage.

 

Freelancers who end up working more than what was proposed in an RFP - that happens with inexperienced people who do not know how to say no, who worry more about their JSS than is healthy, who do not know how to work with and manage their client relationships. Who do not know how to walk away. And most importantly, don't set things up in the first place with bids that do not address expectations.

 

The vast majority of successful freelancers on Upwork rarely encounter clients like this. I find that they're pretty easy to spot. Being taken advantage of by clients puts the onus on the freelancer. A developer does not have to work for a month and only make $300. To stay in that situation is a choice.

 

With years of experience I know what a project will entail, what I'm willing to do to complete a project; my bids usually offer revisions, within reason. The clients I (and I alone) work with understand that.

 

Both working models, fixed price or hourly - do not guarantee there won't be problems. Knowing how to deal with those problems separates the experienced from the inexperienced. As you said ... it's mostly a problem for newbies/people who should not freelance until they have a lot more experience in the real world. It's not just about having a skill, it's understanding that you are a business owner, responsible for your own success.

 

Unfortunately, Upwork allows anyone and everyone to sign up - many of whom have no business working as a freelancer - and that is apparent by a simple scan in the forums of jobs gone terribly bad.

Community Guru
Samantha S Member Since: Jun 23, 2016
36 of 46

I agree that fake profiles are a problem and would like to see that issue resolved on Upwork's end. But I strongly disagree with the idea that Upwork should micromanage our client relationships. Like a lot of freelancers, there are some situations where I prefer fixed-rate contracts and others where I prefer hourly. This should be the client and the freelancer's mutual choice. 

I especially don't like the idea of Upwork displaying the names of freelancers who have bid or were invited to interview for individual contracts. That would be a huge dealbreaker for me!

 

I have no need to see who else has bid and I certainly don't want other people to see my bids. Why in the world would you ask for this invasion of privacy? I know some platforms do this and I avoid those platforms. 

 

I also don't like the idea of last active times showing on our profiles. I don't think we need to add tools to micromanage freelancers and weigh down an already laggy system. These days when I go to Upwork it takes a while for my messages from clients to load. Why waste resources on calculating irrelevant and invasive stats?



Sergey S wrote:

2. Stop allowing low bidding and proposing low price jobs - let quality determine, not ridiculously low rates.
 
3. Become more transparent:
 
  • show applicants list
  • show who was invited by the client. I think it's quite easy to understand why do I need this thing - I won't apply for an expert job which has 5 people invited, 5 people with $5 hourly rate.
4. Remove Fixed Price entirely - the place where client can manipulate and fraud. I see hourly job posts where such clients want us to show them best fixed price, sometimes they state a certain fixed price inside of the hourly job post. This wastes my time.
Odesk was about Hour Worked — Hour Paid which I find best thing happened with remote and freelance work ever. So much pain is happening around fixes - just have a look through the freelancer community.
 
6. Bring back last time active indicator on the profile (perhaps combined with applying for the job activity somehow), reason - see next point. I do not want to be thought as not ready to work just because I do not earn in last weeks.



Active Member
Rahamat U Member Since: Feb 4, 2020
37 of 46

Considering the immense amount of stolen and/or plagiarized portfolio pieces already flooding the platform.

Thank you, So mutch

Community Guru
Sanja D Member Since: Dec 18, 2013
38 of 46

Iliana M wrote:

In 2019, we heard from some of our top talent - experts in their fields and committed Upwork users - that they would like additional ways to stand out on Upwork. They especially want better access to quality opportunities from quality clients, mainly from businesses that have large, consistent projects. We’re excited to let you know that in 2020, Upwork is committed to moving forward this vision and will experiment with various ways to make this possible. Our team’s roadmap includes ideas like:

 

  • Leveraging experts to assess talent in specific categories (e.g., graphic design, UX/UI design, software development, etc) 
  • Creating additionals tiers to identify talent that has received great feedback on large contracts (e.g., $10k contracts) or has achieved a certain category-specific threshold in earnings on Upwork (e.g., $30k)
  • Allowing freelancers to post testimonials from past clients; and conducting checks to verify those testimonials
  • Automating profile creation so that new talent can easily add their past work history
  • Automating portfolio uploads from Behance
  • And much more!

 

We will begin testing the first two ideas above soon. The initial tests will be short-term with limited participants to inform our future direction. When we have improvements that are ready to be rolled out to a broader audience, we’ll let you know.  

 

We’re thrilled to have the opportunity to improve the Upwork experience for skilled talent like you so you can get paid more and work with top clients. We would love to hear from you on this topic and would particularly like to hear from you on these questions:

 

  • What type of work do you do?
  • How could Upwork help clients identify top talent in this type of work?
  • What are your goals as a freelancer or independent professional?
  • If you could wave a magic wand, what would a typical week look like for you on Upwork? 
  • How could Upwork better help you achieve that success?

 

Thanks!


Iliana Montauk, Product Manager


Those are very good ideas...however...
what I find lacking on UW is - quality clients. I don't know  whether  freelancers in other categories share my experience, but sometimes I get the feeling that in design category people are posting jobs just because they have nothing else to do ... no interviews, no awarded projects, some of the clients posted 10 jobs without hiring anyone (or hiring off platform), project budgets (for US based projects ) are miserable - logo, business card and marketing materials (not specified which ones or how many) for $150, clients looking for "expert" and offering $20 per hour.  I strongly believe that UW doesn't have a problem with its freelancers - somehow they can't attract quality clients - or at least the ones that are interested in finding freelancers here

Community Guru
Abinadab A Member Since: Sep 26, 2016
39 of 46

Sanja,
In a very similar vein, I think Upwork should consider
- allowing clients to pay with prepaid cards.
- allowing clients to load money into an Upwork balance from different cards.
Clients may subsequently pay for freelancer services from such balance.

True, it's broke clients who'd typically need this feature but their monies quickly add up.

So yes, I think the value of business Upwork misses out on due to not having the above features runs into billions of $.

 

Rest assured, Upwork, there are platforms that have exactly the above features I just described.

This is where the kind of client Sanja described post and actually do hire, because they allow them to pay how they'd like to.

 

Community Guru
Christine A Member Since: May 4, 2016
40 of 46
  • What type of work do you do?

Graphic design.

 

  • How could Upwork help clients identify top talent in this type of work?

Hire some people who actually have experience in this area. Currently, whatever algorithms and talent specialists you're using are ineffective.

 

  • What are your goals as a freelancer or independent professional?

Simply to make a living. Ever since Elance merged with Upwork, I've been focussing my marketing efforts elsewhere because there aren't enough quality jobs with decent budgets in my category; I only use Upwork to "fill in the gaps" between projects with non-Upwork clients. It would be nice to get more work here, like I used to do with Elance.

 

  • If you could wave a magic wand, what would a typical week look like for you on Upwork? 

An ideal week would give me a few good options for projects to bid on, or better yet, some invitations from quality clients. The paid connects policy has done nothing to reduce the amount of freelancers (or improve the quality, IMO) in my category, so I think that there needs to be a system in place in which clients who are looking for experts can actually find them. If Upwork wants to attract quality clients, but then these clients post jobs and get flooded with offers from high school kids, people with no portfolios, and people with no skill other than the ability to steal work from stock art websites, then I don't see how you're going to retain these clients.

 

  • How could Upwork better help you achieve that success?

I appreciate the connections that I've been able to make via Upwork, but I don't feel like I've gotten any "help" from you. With my long track record (I will have been on Elance/Upwork for 20 years as of August 2020), I feel like I should be getting invited to things like the "Top Talent" programme or have more access to Enterprise clients. Instead, I'm relegated to drowning in the search results with thousands of freelancers who have no skills or experience. And the number of designers - particularly logo designers - with portfolios full of stolen work is simply ridiculous, and even when I've flagged these, Upwork does nothing about it. I don't think that all freelancers deserve equal treatment when they haven't proven themselves, so I would welcome some sort of a "tiered" programme (and would be willing to pay extra for access to better clients). I also think that there should be an application fee to join Upwork in the first place; you could put it towards hiring human beings to actually read the applications, instead of auto-accepting them.

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