The Job Success Score (JSS) reflects client satisfaction with work accomplished by talent and is based on relationships, feedback, and job outcomes over time. We understand how important this score is, and we want to share another data point that we use to calculate it.
It’s called your “Trending JSS,” and it is based on your most recent Upwork history.
Note: This is not a new calculation, we are just sharing these additional details to bring more transparency to JSS.
Here’s how it works:
Four different Job Success Scores are calculated every two weeks:
To get each score, you must have enough qualifying outcomes from enough clients within that time window. Once the four scores are calculated, we choose the highest score and display it on your profile.
For example, if:
We would review all four percentages and, as mentioned above, select the highest one as your JSS. So in this example, the JSS listed on your profile would be 96%.
Keep in mind, your score may go up or down as your old contract outcomes age and move into another of the four calculations. Rest assured that any movement in your score (either up or down) has taken into account both recent activity and activity over a longer period of time (up to 24 months).
We are happy to be able to share this additional information with you. To learn more about JSS, check out our Help article. Thank you!
My question, is what consitutes "enough qualifying outcomes" for the 3-month window?
I noticed there are way more freelancers without a JSS than before when no-feedback contracts used to factor in.
Talking about JSS, what happens if during a period of six months you work only for a client in an hourly, and get no feedback because the contract has not ended and the client has not submitted feedback. Can in such case the JSS be in way of dissappearing?. Perhaps it is exagerate, but, is there a minumum of contracts to complete for you to retain enough data for retaining a JSS?. Or the JSS cannot disappear for large times without feedbacks but working? (if that client continues working with you it means that he/she is happy with you).
" to continue working" means to UW that the client activates new milestones, or that the client accepts or sends new contracts over time? Or does not matter? Because open contracts after done jobs are bad, so I learned.
While it's a good practice to close a contract where all the work has been completed and there are no plans to use it for future tasks, open contracts without recent activity do not affect JSS negatively.
Hi Lucio Ricardo,
Having long-term active relationships is considered an indicator of client satisfaction within the Job Success Score. Such contracts, even if they haven't been closed with feedback yet, will count as positive outcomes.