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Re: Identity Verified badge soon required for all earning freelancers

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
1 of 604

Earlier this year we launched the Identity Verified badge which we expanded to all earning freelancers. We have a professional marketplace of freelancers and this badge is designed to instill confidence in clients that freelancers here on Upwork are who they say they are. To date, more than 44,000 freelancers have received their ID Verified badge, helping them to build trust with clients.


As part of our commitment to maintaining a professional online global freelance marketplace that is safe and fraud-free, we’re requiring every earning freelancer on Upwork to verify their identity to get the badge. This will be rolled out in a phased approach to enable a seamless experience for our freelancers. We will begin requiring the Identity Verified badge for newly earning freelancers in July and start rolling out to existing freelancers starting in August.


We’re letting freelancers know now, to give them ample time to review the process and obtain the necessary documents. Those who already have the option to be verified don’t have to wait to complete their verification. They can go ahead and get the badge now by going to User Settings > Identity Verification.


Identity Verification process:

Freelancers receive the Identity Verification badge after completing a two-part verification process. We’ve improved the process so that freelancers are generally able to complete their verification within 10 minutes, though in some cases it can take up to 1-2 days. To get the badge, eligible freelancers have to successfully pass two stages:

  1. Provide a valid government-issued ID
  2. Complete a video verification call

Depending on the freelancers’ location and what country they’re from, we ask for the following types of government ID:

  • Driver’s license
  • Passport, green card, etc.
  • National identity card

Access to your information is reserved exclusively for Upwork agents who have passed strict background checks and our third party vendor’s automated checks. Clients can see that you have undergone the verification process from the badge only.


What to expect

Freelancers will be notified via email and shown an in-product message when they’re required to complete their identity verification. At that time they will have seven days to complete the process, after which they cannot submit proposals and withdraw earnings until they’ve verified. This process will not affect active contracts.


Verifying identities is just one part of our efforts to maintain trust within our community. As the landscape evolves, we adapt our methods to stay one step ahead. This also means that we may periodically ask freelancers to reverify their identity to ensure the validity of their accounts.


We appreciate all the feedback and issues that have been shared in the forums so that we can quickly improve and implement this process. If you have any questions, please share here!

Active Member
Swaraj M Member Since: Jul 18, 2016
2 of 604

LOL Tried uploading a clear scanned face and back of my passport - "...picture may be too blurry".

Tried uploading my clear scanned green card - "...picture may be too blurry".

Tried uploading a clear scanned Voter's ID - "...picture may be too blurry".

Uploaded the same to my PayPal account (since it's required by law) and works within a few.

Avery O Moderator Member Since: Nov 23, 2015
3 of 604

Hi Swaraj, 

I'm sorry to learn about your experience when you were trying to upload your IDs for verification. I can see that the team has reached out to you through Ticket #25855521, and has shared why the system is unable to accept your ID for verification. Kindly refer to the ticket for more information on what IDs you can use for verification. If you have other questions, feel free to update the same ticket thread and the team will assist you further.

Community Guru
Catherine M Member Since: Jan 20, 2017
4 of 604

Lena, last time I could not verify because the incorrect address was on the front of my card and the correct address was on the back. When I tried to show the front and back of my ID, I was denied. Will I be able to show the front and back of my card this time around? Will I be denied if they see the address on the front first and assume I am lying? This process was horrible the first time around.

Avery O Moderator Member Since: Nov 23, 2015
5 of 604

Hi Catherine, 


If you do not successfully verify your identity on your first attempt, you can try again. If ever you go through any issues, you can contact us through our support channels, or here, and our team will be happy to help you. 

Community Guru
Catherine M Member Since: Jan 20, 2017
6 of 604

Thank you, Avery.

Active Member
Cherry S Member Since: Dec 16, 2016
7 of 604

My photo ID has the incorrect address on the front too as I've moved and the Australian authorities issued me with new address labels that can only be attached to the back of the card.  So how can I verify my address with this?  My passport does not have my address, only my Driver's license.  Please let me know what I should do as I do not want my income interrupted by this process.

Vladimir G Moderator Member Since: Oct 31, 2014
8 of 604

Hi Cherry,


I understand your concern but can assure you our team will be able to assist you directly in case any additional communication is required. Please upload your ID once you're asked to verify your identity and you should be able to successfully complete the process.

Active Member
Erica G Member Since: Mar 13, 2019
9 of 604

Will there be another option in place of a video call? Not everyone has access to that option. I have a smart phone with no video calling nor do I have a webcam. Could you have a unique specific phrase that we could write on a paper and take a selfie in place?

Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 604

Hi Erica,


Thanks for reaching out to us. Kindly, refer to your existing ticket as one of our team members already gave you all the available options for Video Verification.


Thank you.

~ Aleksandar