I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Additionally, you may want to check out this help article for the list of acceptable documents for the verification.
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Will there be another option in place of a video call? Not everyone has access to that option. I have a smart phone with no video calling nor do I have a webcam. Could you have a unique specific phrase that we could write on a paper and take a selfie in place?
Erica G wrote:
Except they didn't give me "available options". They just said it was video required ( no options for which app or programs suffice to make such a call), that's it. If you are going to now make this a requirement, some options would be more helpful to your freelancers.
Since we have to verify our credentials, will there now be mandatory verified payment/identity on the client side?
You don't need apps or programs for the process. You do need a camera, internet access, and a browser. Everything else is provided by Upwork's contractors. I did it by phone without having to do anything but follow the provided links.
We are the ones who control whether or not we work before payment verification. There is no point in inviting Upwork in to insist on a step (payment verification) that is not necessary for negotiating a contract.
And no, Upwork will not be requiring identity verification from buyers, despite its apparent effort to stratify buyers and shift expenses to the lower-revenue ones. Scamming clients and scamming contractors represent different problems and require different solutions. For now, the clients' identity is verified by the color of their money.