My photo ID has the incorrect address on the front too as I've moved and the Australian authorities issued me with new address labels that can only be attached to the back of the card. So how can I verify my address with this? My passport does not have my address, only my Driver's license. Please let me know what I should do as I do not want my income interrupted by this process.
I understand your concern but can assure you our team will be able to assist you directly in case any additional communication is required. Please upload your ID once you're asked to verify your identity and you should be able to successfully complete the process.
Thank you for reaching out to us. I can see that you submitted your ID just recently on your open ticket. Please allow time for our team to review it and once they do they will reach out to you with more details.
Thank you for patience!
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Additionally, you may want to check out this help article for the list of acceptable documents for the verification.
Will there be another option in place of a video call? Not everyone has access to that option. I have a smart phone with no video calling nor do I have a webcam. Could you have a unique specific phrase that we could write on a paper and take a selfie in place?