Identity Verified badge soon required for all earning freelancers

[Cherry S]

My photo ID has the incorrect address on the front too as I've moved and the Australian authorities issued me with new address labels that can only be attached to the back of the card.  So how can I verify my address with this?  My passport does not have my address, only my Driver's license.  Please let me know what I should do as I do not want my income interrupted by this process.

[Vladimir G]

Hi Cherry,

I understand your concern but can assure you our team will be able to assist you directly in case any additional communication is required. Please upload your ID once you're asked to verify your identity and you should be able to successfully complete the process.

[Dmitry Z]

Hello, please, can you help me with my passport verification ? I cant understand what is wrong with it, i send it twice and my account still dont verified.

[Bojan S]

Hi Dmitry,

Thank you for reaching out to us. I can see that you submitted your ID just recently on your open ticket. Please allow time for our team to review it and once they do they will reach out to you with more details.

Thank you for patience!

[Rana A]

Hi , I have online NID copy. I do not get orginal NID card so Please Upwork can take it? and give me some times? Thanks

**Edited for community guidelines**

[Bojan S]

Hi Rana,

In order to complete this verification, you'll need to upload a non-expired government-issued photo ID which is not photocopied. 

Thank you!

[Erica G]

Will there be another option in place of a video call? Not everyone has access to that option. I have a smart phone with no video calling nor do I have a webcam. Could you have a unique specific phrase that we could write on a paper and take a selfie in place?

[Aleksandar D]

Hi Erica,

Thanks for reaching out to us. Kindly, refer to your existing ticket as one of our team members already gave you all the available options for Video Verification.

Thank you.

[Erica G]

Except they didn't give me "available options". They just said it was video required ( no options for which app or programs suffice to make such a call), that's it. If you are going to now make this a requirement, some options would be more helpful to your freelancers.

Since we have to verify our credentials, will there now be mandatory verified payment/identity on the client side?

[Douglas Michael M]

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Erica G wrote:
Except they didn't give me "available options". They just said it was video required ( no options for which app or programs suffice to make such a call), that's it. If you are going to now make this a requirement, some options would be more helpful to your freelancers.

Since we have to verify our credentials, will there now be mandatory verified payment/identity on the client side?

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You don't need apps or programs for the process. You do need a camera, internet access, and a browser. Everything else is provided by Upwork's contractors. I did it by phone without having to do anything but follow the provided links.

We are the ones who control whether or not we work before payment verification. There is no point in inviting Upwork in to insist on a step (payment verification) that is not necessary for negotiating a contract.

And no, Upwork will not be requiring identity verification from buyers, despite its apparent effort to stratify buyers and shift expenses to the lower-revenue ones. Scamming clients and scamming contractors represent different problems and require different solutions. For now, the clients' identity is verified by the color of their money.