Hello and good day. I am encountering an issue with regards to Identity Verification. Every time I click "Get Started", I get a spinning loader and it just loads continuously for 1-2 minutes. After that, it displays a reply stating "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." I've been trying to verify my identity for the whole day with no avail. I just want to know if this is an issue on my part or is it a problem from the server-side.
If that's happening to you, can you try clearing your browser cache and cookies or using a different browser? If the problem persists, please let me know and I'll be happy to assist you further.
We had an issue with ID badge verification but it has since been fixed. You may still experience the issue if you are using Chrome because of a delay in updating cache. Could you please try doing a hard refresh and clearing your browser cache manually? Let us know if you still experience issues with verification after that.
I appreciate your help in trying to respond to those of us who are not able to get past the loading/error screen. Unfortunately, even trying a hard refresh or using a different browser has not resolved the issue for me. I have been trying for 2 days. Please escalate this or have the ops team look into it further, it is not fixed.
I'm sorry to hear that issue persists. I'll escalate this to our team, and one of our agents will reach out you directly to assist you further with completing your verification process.
Thank you for your patience.
I'm sorry about the trouble you're having while trying to complete the verification step. I see that you already have an open ticket. One of our team members will update your ticket to assist you further, thank you!
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