Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: I.D verification

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4171 of 4,401

Hi Maria,

 

May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
dariar
Active Member
Daria R Member Since: Aug 17, 2019
4172 of 4,401

Hi there!

 

I need video verification of my account. I've already uploaded my ID and when I click "Start Chat" button it redirects me to support page and nothing happens. My browser is Google Chrome. I cleared all the cookies, turned off a pop up blocker, enabled java script but still I have no access to video chat. 

 

Best regards,

Daria

waqas_sarwar
Active Member
waqas s Member Since: Jul 14, 2019
4173 of 4,401

Hi, Did you try to upload your ID from both sides?

dariar
Active Member
Daria R Member Since: Aug 17, 2019
4174 of 4,401

My ID was verified but the problem with video chat page.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4175 of 4,401

Hi Daria,

 

I checked your account and see that you are already corresponding with our team directly via ticket regarding your concern with the video verification step. Thank you for providing the details requested by our team to resolve this issue. They will update your ticket to assist you further. If you have any questions, please feel free to post it on your ticket. Thank you!

~ Joanne
Upwork
dariar
Active Member
Daria R Member Since: Aug 17, 2019
4176 of 4,401

The problem is solved! Thank you.

tarookmo
Active Member
Mohamed T Member Since: Jul 8, 2018
4177 of 4,401

Hello,

My problem is that I don't have a passport or driving license, and I need to verify my I.D, however, I've my national I.D and I can do the video call.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4178 of 4,401

Hi Mohamed,

 

Feel free to upload your National ID Card. If our team needs any additional information, they will reach out to you directly and guide you further thought this process.

Thank you.

~ Bojan
Upwork
valerasergeevich
Active Member
Valeriy C Member Since: Aug 21, 2019
4179 of 4,401

Hello! I have exactly the same problem. For 4 days I just can’t solve it. A upwork does not help.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4180 of 4,401

Hi Valeriy,

 

We'll have one of our agents reach out to you via support ticket to assist you with completing your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
TOP KUDOED MEMBERS