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Re: Verifying ID issue

Active Member
Millie D Member Since: Sep 8, 2016
4141 of 4,328

And by the way, I've already spent 2 hours with the CS on chat about this issue but none of my questions were answered. I don't have this many hours in the day, especially considering it will take me 8 hours or more just to get a new ID.

Community Leader
Samantha L Member Since: Jan 3, 2016
4142 of 4,328

What ended up happening? Did Upwork give you an extension? 

Active Member
Rob C Member Since: Sep 10, 2019
4143 of 4,328

Everytime I try to start a video chat to verify my identity it refreshes to the job board page. It also does this when I try to go to the Help link in the site's footer. No idea why I keep getting redirected. I've tried multiple browsers.

Avery O Moderator Member Since: Nov 23, 2015
4144 of 4,328

Hi Rob, 

Before I proceed, I wanted to check if the issue persists if you clear your cookies, or used a different browser? 

~ Avery
Active Member
Nasir A Member Since: Oct 10, 2018
4145 of 4,328

Hello, i'm facing verification problem i'm uploading my id card it's verified but when i talk with agent for video verification she not listen clearly my voice i don't know why but now my id card also pending and when i try again to upload message shown facing some techincal problem try later i try last two days but still same issue face. can anyone help me how to i reslove this? Thanks!

Goran V Moderator Member Since: Mar 24, 2017
4146 of 4,328

Hi Nasir,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. You can access your tickets on this Link, thank you.

~ Goran
Active Member
Cristina P Member Since: Oct 4, 2019
4147 of 4,328

I don't have the option to verify my identity in my profile settings. Is it because my account is new? My profile just got approved, so I don't understand. I'm talking about uploading a photo ID and doing the video chat so that I have the blue icon next to my name.

Active Member
Md Mohai M Member Since: Oct 5, 2019
4148 of 4,328

Go to the "setting" of your account. And find there "Identity Verification". There you will get the way to verify your account.
or you can try this link:

Active Member
Cristina P Member Since: Oct 4, 2019
4149 of 4,328
Hi there. Like I said in my post, I don't have this option in my settings.
This is what I am trying to resolve. The link did not work for me. Thank
you anyway for trying to help.
Active Member
Cristina P Member Since: Oct 4, 2019
4150 of 4,328
Thank you very much, I will keep you updated.