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Re: Verifying ID issue

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4121 of 4,311

Hi Madeline,

 

We had an issue with ID badge verification but it has since been fixed. You may still experience the issue if you are using Chrome because of a delay in updating cache. Could you please try doing a hard refresh and clearing your browser cache manually? Let us know if you still experience issues with verification after that.

 

Thank you.

~ Bojan
Upwork
andy2mrqz
Active Member
Andrew M Member Since: Aug 16, 2019
4122 of 4,311

Hi Bojan,

 

I appreciate your help in trying to respond to those of us who are not able to get past the loading/error screen.  Unfortunately, even trying a hard refresh or using a different browser has not resolved the issue for me.  I have been trying for 2 days.  Please escalate this or have the ops team look into it further, it is not fixed.

 

Thanks,

Andrew

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4123 of 4,311

Hi Andrew,

 

I'm sorry to hear that issue persists. I'll escalate this to our team, and one of our agents will reach out you directly to assist you further with completing your verification process.

 

Thank you for your patience. 

~ Bojan
Upwork
kellycarreon415
Active Member
Kelly C Member Since: Aug 17, 2019
4124 of 4,311
Is anyone else experiencing this issue when attempting to verify account. It's almost my deadline and I still have not heard back from support.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4125 of 4,311

Hi Kelly,

 

I'm sorry about the trouble you're having while trying to complete the verification step. I see that you already have an open ticket. One of our team members will update your ticket to assist you further, thank you!

~ Joanne
Upwork
mdomen
Active Member
Millie D Member Since: Sep 8, 2016
4126 of 4,311

I feel like we should have been given more than 7 days notice about this. It makes no sense that Upwork will allow us to continue working on active contracts but won't give us access to our money. I don't drive and only use my ID for voting, essentially, and so my ID is actually expired. The process of going to the state DPS office to get a new once and having it mailed to me is about 3 weeks or so. I don't think it's right that Upwork will put a hold on my account - after I've been a freelancer for YEARS - when they have only given 7 days notice.

 

Is there not a way to extend this to 21 days so that it at least matches the time it takes to get an updated ID? 

 

 

mdomen
Active Member
Millie D Member Since: Sep 8, 2016
4127 of 4,311

And by the way, I've already spent 2 hours with the CS on chat about this issue but none of my questions were answered. I don't have this many hours in the day, especially considering it will take me 8 hours or more just to get a new ID.

samanthawriter7
Community Leader
Samantha L Member Since: Jan 3, 2016
4128 of 4,311

What ended up happening? Did Upwork give you an extension? 

rjcurcuru
Active Member
Rob C Member Since: Sep 10, 2019
4129 of 4,311

Everytime I try to start a video chat to verify my identity it refreshes to the job board page. It also does this when I try to go to the Help link in the site's footer. No idea why I keep getting redirected. I've tried multiple browsers.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4130 of 4,311

Hi Rob, 


Before I proceed, I wanted to check if the issue persists if you clear your cookies, or used a different browser? 


~ Avery
Upwork
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