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Re: Verifying ID issue

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Active Member
Millie D Member Since: Sep 8, 2016
2871 of 3,004

I feel like we should have been given more than 7 days notice about this. It makes no sense that Upwork will allow us to continue working on active contracts but won't give us access to our money. I don't drive and only use my ID for voting, essentially, and so my ID is actually expired. The process of going to the state DPS office to get a new once and having it mailed to me is about 3 weeks or so. I don't think it's right that Upwork will put a hold on my account - after I've been a freelancer for YEARS - when they have only given 7 days notice.

 

Is there not a way to extend this to 21 days so that it at least matches the time it takes to get an updated ID? 

 

 

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Active Member
Millie D Member Since: Sep 8, 2016
2872 of 3,004

And by the way, I've already spent 2 hours with the CS on chat about this issue but none of my questions were answered. I don't have this many hours in the day, especially considering it will take me 8 hours or more just to get a new ID.

Community Leader
Samantha L Member Since: Jan 3, 2016
2873 of 3,004

What ended up happening? Did Upwork give you an extension? 

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Active Member
Rob C Member Since: Sep 10, 2019
2874 of 3,004

Everytime I try to start a video chat to verify my identity it refreshes to the job board page. It also does this when I try to go to the Help link in the site's footer. No idea why I keep getting redirected. I've tried multiple browsers.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2875 of 3,004

Hi Rob, 


Before I proceed, I wanted to check if the issue persists if you clear your cookies, or used a different browser? 


-Avery
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Active Member
Nasir A Member Since: Oct 10, 2018
2876 of 3,004

Hello, i'm facing verification problem i'm uploading my id card it's verified but when i talk with agent for video verification she not listen clearly my voice i don't know why but now my id card also pending and when i try again to upload message shown facing some techincal problem try later i try last two days but still same issue face. can anyone help me how to i reslove this? Thanks!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2877 of 3,004

Hi Nasir,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. You can access your tickets on this Link, thank you.


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Active Member
Cristina P Member Since: Oct 4, 2019
2878 of 3,004

I don't have the option to verify my identity in my profile settings. Is it because my account is new? My profile just got approved, so I don't understand. I'm talking about uploading a photo ID and doing the video chat so that I have the blue icon next to my name.

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Active Member
Md Mohai M Member Since: Oct 5, 2019
2879 of 3,004

Hey,
Go to the "setting" of your account. And find there "Identity Verification". There you will get the way to verify your account.
or you can try this link: https://www.upwork.com/ab/identity-verification/

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Active Member
Cristina P Member Since: Oct 4, 2019
2880 of 3,004
Hi there. Like I said in my post, I don't have this option in my settings.
This is what I am trying to resolve. The link did not work for me. Thank
you anyway for trying to help.
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